Typical end-user problems
Here are some typical end-user problems that you might encounter with possible solutions.
| Problems | Possible solutions |
|---|---|
| User unable to sign on, even when specifying reconnect | Check HTTP cookie support is enabled in the user's web browser. |
| Apparently random characters displayed on web browser | Ensure correct code page translation table (DFHCNV) is in use. |
| Can't see graphical attribute presentations | Check that you are using a Java™-enabled web browser and that it is enabled. |
| Message EYUVC1200E displayed | Ensure that the user's web browser has HTML frame support and that it is enabled. |
| Message EYUVH0400E displayed (or HTTP 400 message) | Ensure that the HTTP request is set up correctly:
|
| Message EYUVH0503E displayed (or HTTP 503 message) or no response from server | Check that your Web User Interface server is active and the CICS® Web Interface operational. |
| Message EYUVH404E displayed (or HTTP 404 message) | Check that the URL being used to access the server was entered correctly and valid. If accessing a help page ensure that the help page exists. |
| Missing data fields in views | Some attribute fields are derived from CICS CMF performance class monitoring data. In order for these fields to function correctly, you need to ensure that the CICS monitoring facility is active by setting the CICS system initialization parameters MNPER and MNRES to YES. |
For further information about the messages, access the contents page of the Web User Interface Message Help. For the client message, you can also obtain help by clicking on the message.