Using the IMBot

IMBot is a chatbot that acts as a command line interface to the product through instant messaging. By adding IMBot to your contacts on a supported instant messaging platform, you can list tickets for which you are the reported person, or query specific tickets individually.

IMBot runs through a product service at server startup time.

IMBot supports the following IM platforms or protocols:
  • Sametime
  • Jabber
  • Google Chat
IMBot supports the following commands:
  • List (for listing all tickets)
  • Query (for querying tickets by ticket ID)
  • Help (for help using the commands)

The IMBot command system is extensible. Using the IMBot and product APIs, you can write custom services for launching IMBot and binding custom-developed commands to it.