Toolbar buttons on Rules and Tasks pages are not displayed in Internet Explorer

When you view Case Manager Builder in Internet Explorer 8, you cannot see the toolbar buttons on the Rules and Tasks pages.

Symptoms

You run Case Manager Builder in Internet Explorer 8 and open the Rules or Tasks page. You cannot see the toolbar buttons.

Causes

The Microsoft Silverlight add-on in Internet Explorer 8 might prevent the toolbar buttons in Rules and Tasks pages from being displayed.

Resolving the problem

To overcome this problem, disable the Microsoft Silverlight add-on:
  1. In Internet Explorer, click Tools > Manage add-ons and click Toolbars and Extensions.
  2. Disable Microsoft Silverlight.
Parent topic: Troubleshooting Case Manager Builder