Collecting Cloud APM server logs for IBM Support
Gather the log files from the Cloud APM server and supporting components when requested by IBM® Support to help diagnose issues.
Before you begin
Important: Cloud
APM server log files start wrapping when the configured
number and size of the log files is reached. The Cloud
APM server disk space requirements account for the number
and size of the log files that are configured by default. It is recommended that you use an OS agent
to monitor disk space usage on the Cloud
APM server.
Procedure
To run the log collection command, complete the following steps:
Results
Component | Log directory | Log file name | Description |
---|---|---|---|
Cloud APM server | /opt/ibm/wlp/usr/servers/min/logs | messages.log |
The main Cloud APM server log file. |
Agent interface main:server.xml, jvm.options, bootstrap.properties |
Agent interface JVM and configuration information. |
||
Agent interface logs: messages.log, console.log,trace.log |
Agent interface standard messages and traces. |
||
Agent interface FFDC: ffdc_date_time.N.log, exception_summary_date_time.N.log |
Agent interface standard messages and traces. |
||
console.log |
Startup, session, transaction, and shutdown information. | ||
System Information of Cloud APM server | /opt/ibm/ccm/systemInfoLogs | cpuinfo.log |
CPU configuration information. |
df.log |
Disk configuration information. | ||
filelist.log |
The list of files in the usr/servers/apmui, usr/servers/min, and usr/servers/server1 directories. | ||
hosts.log |
Copy of etc/hosts | ||
meminfo.log |
Memory configuration information. | ||
opt-ibm-files.log |
The list of files in the product installation directory. | ||
ps.log |
The task list at the time of collection. | ||
rpm.log |
The software packages installed at the time of collection. | ||
sfdisk.log |
Information about mounted volumes. | ||
ss.log |
Open network sockets at the time of the collection | ||
timestamp.log |
Date and time of collection. | ||
ulimit.log |
Setting of ulimit at the time of the collection. | ||
version.log |
Linux® version information. | ||
OSLC Service Provider | /opt/ibm/ccm/oslc_pm/logs | candle_installation.log | Include installation environment information that is collected at each restart. |
UpdateAutoRun.log | Sets up automation environment. | ||
hostname_as.inv | Index of log files. | ||
hostname_as_NNNNNN.log | Trace file for OSLC Performance Monitoring service. | ||
Service Component Registry | /opt/ibm/ccm/SCR/XMLToolKit/log | msgGTM_CI.log.N | |
msgGTM_XT.log.N | |||
msgGTM_XT.log.N.lck | |||
traceGTM_CI.log.N | |||
traceGTM_XT.log.N | |||
traceGTM_XT.log.N.lck | |||
/opt/ibm/ccm/SCR/XMLToolkit/bin |
xmltoolkitsvc.properties |
XML Toolkit configuration information. | |
/opt/ibm/ccm/SCR/XMLToolkit/log/install/maintenance | DB maintenance scripts and SQL information. | ||
MongoDB | /opt/ibm/mongodb/logs | mongodb.log | The main MongoDB log. MongoDB stores threshold events and transaction tracking data. |
Kafka Message Broker | /opt/ibm/kafka/logs | controller.log | Log of controllersubsystem in Kafka. |
kafka-request.log | Log of requestsubsystem in Kafka. |
||
server.log | The main Kafka log. | ||
state-change.log | Log of state-changesubsystem in Kafka. |
||
kafka-server.err | Standard error stream of Kafka process. | ||
zookeeper-server.err | Standard error stream of Zookeeper process. | ||
Cloud APM server Derby database | /opt/ibm/gaian | gaiandb.log | Node startup and performance information. |
derby.log | Derby database startup information. | ||
*.properties |
Database configuration information. | ||
Db2® database used by the Cloud APM server | /opt/ibm/db2/tbsmdb/logs | Log files showing the Db2 operations that were completed during the product installation. | |
Cloud APM server data layer | /opt/ibm/dtl/datalayer/logs | Log files showing the Db2 performance statistics for the DATAMART database. | |
Performance Management infrastructure install | /opt/ibm/ccm/logs | smai_oslc_pm-rpm_inst_trace.log
IA_SCR_Install6.1.2-00.log deploymentResults.log
apm-server-install_20150217_110258.log
smai-apmui-configuration_trace.log smai-oslc-prestart.log configureMIN.log
itmcdp.log db2setup_wse.log |
Installation log files. |
ksy agent | /opt/ibm/sy/logs | ksy agent log files | |
Db2 server | /home/db2apm/sqllib/db2dump | Db2 server log files | |
Agent install (Windows only) | installl_dir\logs | APMADV_Agents_install.log, IAPM_Agents_install.log, APD_Agents_install.log, APM_Agents_install.log | Agent installation log files. |
OpenID Connect Provider | /opt/ibm/wlp/usr/servers/oidc/logs | messages.log |
OpenID Connect Provider standard messages. |
Server agents | /opt/ibm/serveragents/logs | The directory contains multiple log files. To find log files for a
specific agent, use one of the following strings in your search:
|
Server agents log files. |
Diagnostic Query Service | /opt/ibm/wlp/usr/servers/dqe/logs | message.log, trace.log | Diagnostic Query Service (dqe) log files. |
Performance Management console backend (server1) | |||
Server1 Main | /opt/ibm/wlp/usr/servers/server1 |
server.xml, jvm.options, bootstrap.properties |
Server1 server JVM and configuration information. |
Server1 Logs | /opt/ibm/wlp/usr/servers/server1/logs | messages.log | Server1 standard messages. |
trace.log | Server1 trace logs. | ||
kd8collectdate_time.tar.gz |
Archive that contains Data Provider debug information. | ||
console.log | Server1 standard output containing startup, session, transaction, and shutdown information. | ||
w7_audit.log | Role Based Access Control audit log of changes to RBAC-related artifacts, such as creating permissions and roles, assigning permissions to roles, and assigning users and user groups to roles. | ||
scrderby.log | Service Component Repository Derby startup information. | ||
scrserver.log | SCR Server process logs. | ||
scrserver-errors.log | SCR Server process error messages. | ||
Server1 FFDC | /opt/ibm/wlp/usr/servers/server1/logs/ffdc | ffdc_date_time.N.log | First failure data capture logs. |
exception_summary_date_time.N.log | Exception summaries from FFDC processing. | ||
Performance Management console (APM UI) | |||
APM UI Server Main | /opt/ibm/wlp/usr/servers/apmui | server.xml, jvm.options, bootstrap.properties | Cloud APM console (APM UI) server JVM and configuration information. |
APM UI Server Logs | /opt/ibm/wlp/usr/servers/apmui/logs | messages.log | APM UI server standard error messages. |
trace.log | APM UI server trace log. | ||
console.log | APM UI server standard output containing startup, session, transaction, and shutdown information. | ||
APM_UI.log | APM UI process log. | ||
derby.log | APM UI Derby log. | ||
itp.log | IT Portal log containing client and server information. | ||
APM UI FFDC | /opt/ibm/wlp/usr/servers/apmui/logs/ffdc | ffdc_date_time.N.log | First failure data capture logs. |
exception_summary_date_time.N.log | Exception summaries from FFDC processing. |