Developing customizations

This section explains how you can customize and extend your applications to suit your business requirements.

Customizing using Extensibility Workbench
You can create and implement extensions. By using the Extensibility Workbench, you can easily customize the behavior of existing applications and tailor them to their organization's need.
Overview of the extensibility workbench
By using the Extensibility Workbench, you can customize the behavior of existing applications and tailor them to your organization's needs.
Setting up your extension development environment
You can use the Extensibility Workbench to extend Application Server.
Verify resource permission
You can call a utility to verify that the current logged in user has resource permission for a particular resource ID.
View screen and extension details
You can view the screen extension details such as screen name and screen path.
Accessing JavaScript documentation
You can access the JavaScript documentation and understand how to use application provided JavaScript functions and widgets.
Modifying the color and layout of the application
You can change the color and layout of the application by modifying the appropriate style elements in the CSS files.
Managing Widgets
Sterling Call Center enables users to customize namespaces for widgets, manage literals and other related tasks.
Managing custom namespaces
You can create, modify, or delete custom namespaces for a widget.
Manage related tasks in a screen
A screen can be associated with a set of related tasks. For example, the Order Summary screen is associated with related tasks such as where is my shipment, add lines to order, cancel products, and others. The related tasks are present in a separate screen that is embedded in the editor.
Managing literals
A global property gets the value from a bundle entry, for example, label for a text box. You can add, modify, or delete literals in a widget.
Modifying literals on non-extensible screens
You can change the literals on non-extensible screens by modifying bundle entries in the appropriate bundle files.
Implement shared tasks
You can launch shared tasks such as address capture from any of your extended screens.
Manipulate the application-provided API input or output
You can change the application behavior suitable to your business by stopping the execution of the application-provided API. You can manipulate the output of an application-provided API after any mashup call by adding subscribers to an event in extension.
Customize controllers
Controllers are used as server communication layer for a screen to fetch data from a remote server.
Managing wizards
Wizards are commonly used to do sequence of operations, which require more than one input to complete a task. Wizards contain user interfaces that guide users through the steps of a task in a specific sequence.
Extending mashups
Extending mashups comprises of information about Mashup Layer and different methods of extending mashups.
Customizing events
Access global data
You can access application and user-related data in custom behavior logic.
Creating and using the custom utility methods
You can create custom utility methods and use them for custom behavior logic.
Customizing application-provided screens
IBM® Sterling Call Center enables you to create and modify the data model, manage static binding, refresh an application and do other related tasks for the application provided screen to suit your business requirements.
Customize search screens
You can customize search screens based on your business model.
Customizing repeating panels or screens
You can extend only the first instance of a repeating panel or screen by using the Workbench tool. Examples of a repeating panel or screen are Address panel or Product Details screen. You can do the extension process either in the Editor Outline View or by using the keyboard or mouse. The procedure on how to extend the Product Details screen is provided.
Security
Security recommendations and guidelines for running IBM Sterling Call Center are listed in this topic. It is intended to help you create a reasonably secure implementation of the application.
Performing data validation
IBM Sterling Call Center enables you to explicitly defined characters in the input and output requests, and drop all the other data.
Authorization - resource and resource permission
Any request from application must be authorized to ensure that the current user has appropriate permissions to make the request.
Mashup security
API Security is turned off for Sterling Call Center. Instead, a similar feature is implemented in the mashup layer.
Customizing pagination size
When a user searches for orders, customers, products, the search results are distributed across pages. Using pagination, the user can go to the appropriate page that contains the information. You can extend the page size and page size array as needed for your business. The application provides the default page size and page size array such as 5, 10, 20, and 40. The user can select the appropriate page size to display records.
Customizing the copy order template
The copy order template can be customized to include or exclude the attributes that you want copied from one order to another, this can include products, customer information, price, and so on.
Gridx pagination
You can set up pagination for a grid and start pagination for a paginated grid.
Create custom screens
A screen is a special Dojo container widget that is used in the application. It manages the interaction of data between the UI and mashup layer that contains both UI and behavior logic.
Replace an application-provided screen with a custom screen
You can replace an existing application-provided screen with a custom screen.
Copy and customize the application-provided screen
You can copy an application-provided screen and customize the screen as needed for your business.
Create custom editors
An editor is a special Dojo container widget that contains the logic to open a task in the application. The editor contains some UI components, which provide consistent appearance for similar tasks. For example, order modification tasks.
Sample customization scenarios
IBM Sterling Call Center enables you to perform customizations to suite your business needs. Sample customization scenarios are listed in this topic.
Customizing identifier screen
IBM Sterling Call Center enables you to perform customizations on identifier screen to suite your business needs. You can create, add, customize and override an identifier screen.
Deploying customization
After you customize the existing screens by using the IBM Extensibility Workbench or create new screens, deploy your changes in the application.
Hot keys
You can do certain tasks quickly by using the hot keys.
Limitations
There are a few limitations due to which you cannot apply certain extensions.

Parent topic: Developing