Getting support for IBM BPM on Cloud
If you are working in a dedicated subscription instance of IBM® Business Process Manager on Cloud, support is available.
Business-hours support
Support is available
during normal business hours:
- 8:00 AM - 5:00 PM Eastern Standard Time (EST), Monday through Friday (excluding US holidays)
- 8:00 AM - 5:00 PM Central European Time (CET), Monday through Friday (excluding German holidays)
After-hours support
If you require support after normal business hours, open a Severity 1 ticket through the IBM Service Request site.
Additional information
For information about support response times, see IBM Software as a Service (SaaS) Support Handbook.
For information about the service level agreements (SLAs) that apply to technical support, see IBM Business Process Manager on Cloud: Terms of Use.