Troubleshooting the launchpad application or Quick Start

If the launchpad application or Quick Start does not start, try the following troubleshooting tips.

Troubleshooting the launchpad application

Restart the launchpad after you make any changes.

Disk images

If you are using images from Passport Advantage®, make sure that you download all disk images, even if you do not plan to install the component or product that an image is named after. The disk images are all required to be present for a successful installation from a local repository. Extract the contents into separate directories. Extracting the files from the images into the same directory will cause errors to occur. It is recommended that you use sibling directories.

Browser and operating system

If you can start the launchpad, but selecting a link does not resolve to a page in the launchpad, you might have the media for the wrong operating system in the disk drive. Check the validity of the media. On Windows operating systems, the launchpad application opens by default in Internet Explorer. The launchpad does not recognize Firefox as the default browser if Internet Explorer is also installed on the same system. The launchpad is fully functional with Internet Explorer, so no action is required. On Unix and Linux systems, the launchpad opens by default in Firefox.

To create an environment variable that forces the use of Firefox, issue the following case-specific command at a command prompt:

set BROWSER=Mozilla

JavaScript

Ensure that the JavaScript function is enabled in your Firefox, Internet Explorer, or Microsoft Edge browser and allow scripts for all available options.

If the launchpad links still do not work after you have tried these tips, start the component installation programs directly.

Troubleshooting Quick Start

On Windows operating systems, Quick Start opens by default in Internet Explorer. On Unix and Linux systems, Quick Start opens by default in Firefox.

If links from the Quick Start console fail to open browser windows, or the Quick Start console fails to open, or immediately quits, on the Microsoft Windows operating system when Mozilla Firefox is set as the default browser, try the following workarounds.

Modify the Windows registry

Delete the spaces in the location name:

Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command.
Note: The preceding line might be word-wrapped. Be sure to navigate to the location specified in the preceding lines, up to the command key in the registry.
Change the (Default) entry so that spaces are removed from the path. For example, if the path is set as C:\Program Files\Mozilla Firefox\firefox.exe, change the path to its short equivalent C:\Progra~1\Mozill~1\firefox.exe.
The short names might not be the same on all systems. For example, if you have installed Mozilla Thunderbird in addition to Mozilla Firefox, and both are installed in the Program Files directory, the short name to the location of Mozilla Firefox might be different from that in the previous example. You can use the dir /X command to determine the short names of individual files and directories that are located in the current directory.
Note: If you choose this option, be careful that the Windows registry does not become corrupted. This key might vary for different locales, so use caution or choose another workaround. It is recommended that you back up the registry before you make any changes.

Install Mozilla Firefox to a different location

Install firefox to a location that does not contain spaces.

Change the default browser temporarily.

Set Windows Internet Explorer as the default browser.
Reset Mozilla Firefox as the default browser. This action automatically changes the registry entry in the first workaround so that the spaces are removed.
This works only when you set the default browser from within the Mozilla Firefox application. It does not work if you use Add/Remove Programs > Set Program Access and Defaults.