Creating SLAs
Create service level agreements (SLAs) so that you can analyze the performance of your business processes over time.
About this task
When you run instances of your processes, SLA consequences do not trigger until the associated activity starts or completes. With SLAs you can report violations and, over time, understand the trend in violations. Use other methods, such as timer events, to enable Process Portal users to immediately react to time-based conditions.
The My SLA Overview dashboard is not exposed by default for Process Portal users. If you want process participants to see the My SLA Overview dashboard in their tabs list, you must expose it manually, as described in step 10 of the following procedure.