Backend error codes
The list of Backend error codes and their descriptions.
| Error codes and messages | Descriptions |
|---|---|
| CIWCA11000 - Failed to make post request. | When the post request was not made. |
| CIWCA12000 - Missing Parameters. | When the parameters are missing. |
| CIWCA12001 - URL is not filled properly. | When the URL is not filled properly. |
| CIWCA12002 - Activate license failed. | When an activation of license fails. |
| CIWCA12003 - Insert Report of system license failed. | When the Insert Report of a system license fails. |
| CIWCA12004 - Input file type is invalid. | When the file type input is invalid. |
| CIWCA12005 - Missing tenant parameters or incorrect tenant parameters. | When the tenant parameters are missing or incorrect. |
| CIWCA12006 - The user does not exist in Content Analyzer. Contact your system administrator. | When the user does not exist in Content Analyzer. |
| CIWCA12007 - Cannot connect to the server. Try again later or contact your system administrator. | When an attempt to connect to the server fails. |
| Error codes and messages | Descriptions |
|---|---|
| CIWCA13000 - Relational Database Connection failure. | When the database connection fails. |
| CIWCA13001 - Failed to retrieve users. | System failed to retrieve the users. |
| CIWCA13002 - Failed to update user detail. | When user cannot update user detail. |
| CIWCA13003 - Failed to update file detail. | When user cannot update file detail. |
| CIWCA13004 - Failed to insert user detail. | When user cannot enter the user detail. |
| CIWCA13005 - User email exists. | When the user's email is available. |
| CIWCA13006 - Failed to retrieve page usage. | When the retrieve page usage fails. |
| CIWCA13007 - Failed to update user status. | When the user status update fails. |
| CIWCA13008 - Failed to retrieve audit report attributes. | When user cannot retrieve audit report attributes. |
| CIWCA13009 - Failed to retrieve audit report. | When user fails to retrieve the audit report. |
| CIWCA13010 - Failed to retrieve audit report by all. | When user fails to retrieve the audit report by all. |
| CIWCA13011 - Failed to retrieve audit report by query. | When user fails to retrieve the audit report by query. |
| CIWCA13012 - Failed to retrieve error log attributes. | When user fails to retrieve error log attributes. |
| CIWCA13013 - Failed to delete audit logs. | When user fails to delete the audit logs. |
| CIWCA13014 - Failed to retrieve error log by all. | When user fails to retrieve error log by all. |
| CIWCA13015 - Failed to retrieve error log by query. | When user fails to retrieve error log by query. |
| CIWCA13016 - Failed to update monthly report record. | When user fails to update monthly report record. |
| CIWCA13017 - This License Key or Account ID is invalid. Verify the parameters. | When the License Key or Account ID needs a verification. |
| CIWCA13018 - You do not have privileges or your privilege is changed. Log out and log in. | When you do not have privilege to do this action. |
| CIWCA13019 - Failed to insert file detail. | When user fails to enter the file details. |
| CIWCA13020 - Failed to get file information. | When user fails to get the file information. |
| CIWCA13021 - Failed to retrieve user by username. | When user fails to retrieve by user's username. |
| CIWCA13022 - Failed to retrieve user by ID. | When user fails to retrieve by user's ID. |
| CIWCA13023 - Failed to update user logged in. | When a user that is logged in is not updated. |
| CIWCA13024 - You are not authenticated properly. Log out and log in. | When you are not authenticated. Log out and log in. |
| CIWCA13025 - Failed to update license key. | When user fails to update the license key. |
| CIWCA13026 - Failed to retrieve monthly report. | When user fails to retrieve the monthly report. |
| CIWCA13027 - Failed to retrieve output options. | When user fails to retrieve the output options. |
| CIWCA13028 - Failed to retrieve backup cron job information. | When user fails to retrieve the backup cron job information. |
| CIWCA13029 - Failed to retrieve objectstore credential by bucket name. | When user fails to retrieve objectstore credential by bucket name. |
| CIWCA13030 - Failed to insert backup information. | When user fails to enter backup information. |
| CIWCA13031 - Failed to update backup information. | When user fails to update backup information. |
| CIWCA13032 - Failed to backup database. | When user fails to back up database. |
| CIWCA13033 - Failed to check backup information. | When user fails to check the backup information. |
| CIWCA13035 - Failed to delete objectstore credential. | When user fails to delete the objectstore credential. |
| CIWCA13036 - Failed to retrieve objectstore credential. | When user fails to retrieve the objectstore credential. |
| CIWCA13037 - Failed to insert objectstore credential. | When user fails to insert the objectstore credential. |
| CIWCA13038 - Failed to update objectstore credential. | When user fails to update the objectstore credential. |
| CIWCA13039 - Failed to disable expired users. | When the user fails to disable expired users. |
| CIWCA13040 - Failed to update JSON options. | When user fails to update the JSON options. |
| CIWCA13041 - Failed to update other options. | When user fails to update the other options. |
| CIWCA13042 - Failed to update expiry date. | When user fails to update the expiry date. |
| CIWCA13043 - Failed to authenticate to the server. Try again or contact your system administrator. | When user fails to authenticate to the server. |
| CIWCA13044 - Unable to authenticate credentials. Contact your system administrator. | When user credentials cannot be authenticated. |
| CIWCA13045 - No user was found with the provided credentials. | When user is not found with the provided credentials. |
| CIWCA13046 - The daily page limit is reached. Upgrade your system or try again tomorrow. | When the daily page limit is reached. |
| CIWCA13047 - An error occurred while getting the daily page limit. | When an error occurs in getting the daily page limit. |
| CIWCA13048 - You are not authenticated due to a change in tenant details. Log out and log in. | When you are not authenticated because tenant details changed. |
| CIWCA23000 - Db2 Database Query Execution failure. | The Db2 database cannot be queried. |
| CIWCA23001 - Failed to retrieve users. | Users cannot be retrieved. |
| CIWCA23002 - Failed to update user. | User cannot be updated. |
| CIWCA23003 - Failed to delete user. | User cannot be deleted. |
| CIWCA23004 - Failed to insert user. | User cannot be inserted. |
| CIWCA23007 - Update user status failure. | User status cannot be updated. |
| CIWCA23016 - Failed to insert file detail. | File detail cannot be inserted. |
| CIWCA23017 - Failed to update file detail. | File detail cannot be updated. |
| CIWCA23018 - Failed to insert batch detail. | Batch detail cannot be inserted. |
| CIWCA23019 - Failed to update batch detail. | Batch detail cannot be updated. |
| CIWCA23020 - Failed to get checked integration by document class. | A failure to link an NLU integration to a document class. |
| CIWCA23021 - Failed to get user by email. | A user ID is not valid based on their email address. |
| CIWCA23022 - Failed to get user by ID. | There are no IDs that match to this user. |
| CIWCA23023 - Failed to update user logged-in status. | The logged-in status of an ID is not updated. |
| CIWCA23024 - Failed to retrieve license key. | License key cannot be retrieved. |
| CIWCA23025 - Failed to update license key. | License key cannot be updated. |
| CIWCA23026 - Failed to retrieve monthly report. | Monthly report cannot be retrieved. |
| CIWCA23027 - Failed to check monthly report status. | The monthly report status was not checked. |
| CIWCA23028 - Failed to update monthly report record. | The monthly report status was not updated. |
| CIWCA23029 - Failed to close cursor. | The cursor cannot be closed. |
| CIWCA23030 - Failed to close connection. | The connection cannot be closed. |
| CIWCA23031 - Failed to run SQL command. | An SQL command cannot be run. |
| CIWCA23032 - Missing mandatory information for connection. | Information is missing on a connection. |
| CIWCA23033 - Failed to get content from database for document_id: %s. | Content for document_id cannot be retrieved from database. |
| CIWCA23034 - Unexpected database error: %s. | An unexpected database error occurs. |
| CIWCA23035 - Unexpected text extraction error: %s. | An error occurs while text is extracted from the database. |
| Error codes and messages | Descriptions |
|---|---|
| CIWCA14514 - Repairing a PDF file failed. | When a PDF file cannot be repaired. |
| CIWCA14515 - Office to PDF process failed. | When the Office to PDF conversion process fails. |
| CIWCA14516 - Images (png, tiff, jpeg) to PDF process failed. | When the Image files (png, tiff, peg) to PDF conversion process fail. |
| CIWCA14517 - PDF split process failed. | When the PDF split process fails. |
| CIWCA14518 - Failed to process document. | When a document cannot be processed. |
| CIWCA14519 - Failed to initialize training of model. | When training of model fails to initialize. |
| CIWCA14520 - Failed to get status of current model that is being trained. | When status cannot be presented for the current model that is being trained. |
| CIWCA14521 - Failed to get status of content extraction from the uploaded file. | When status of content extraction from the uploaded file is not available. |
| CIWCA14522 - Failed to insert new model to the database. | When the new model did not get inserted to the database. |
| CIWCA14523 - Failed to delete predefined features. | When predefined features are not deleted. |
| CIWCA14524 - Failed to delete training files. | When training files are not deleted. |
| CIWCA14525 - Failed to set classifier. | When the classifier was not set. |
| CIWCA14526 - Failed to update classifier status. | When the classifier status was not updated. |
| CIWCA14527 - Failed to get status of file for document classes. | When the status of the file for document classes cannot be retrieved. |
| CIWCA14528 - Failed to process document for text extraction. | When the document for text extraction fails to process. |
| CIWCA14529 - Failed to classify the testing document. | When classification of the testing document fails. |
| CIWCA14530 - SaveJSON failure. | When the SaveJSON files fail. |
| CIWCA14531 - Process of conversion failed. | When the process of file conversion fails. |
| CIWCA14532 - Upsert Font failure. | When the Upsert font fails. |
| CIWCA14533 - Unable to process file. It exceeds the allowed number of pages that Smartpages can run. | When the file processing fails if the number of pages exceeds what Smartpages can run. |
| CIWCA14534 - Failed to retrieve clustering files. | When retrieval of the clustering files fails. |
| CIWCA14535 - This system account might be invalid. Contact the administrator. | When the system account is invalid, the user is to contact the administrator. |
| CIWCA14536 - Cannot authenticate user login token. | When the user login token cannot be authenticated. |
| CIWCA14537 - Original file cannot be uploaded. | When the original file cannot be uploaded. |
| CIWCA14538 - Failed to retrieve features by classifier. | When the classifier fails to retrieve features. |
| CIWCA14539 - Failed to deploy model. | When the model fails to deploy. |
| CIWCA14540 - Failed to query model information. | When the model information fails to be queried. |
| CIWCA14541 - Failed to set the default deployed model. | When the default deployed model fails to set. |
| CIWCA14542 - Failed to get the most recent deployed ontology. | When the most recent deployed ontology is not retrieved. |
| CIWCA14543 - Failed to deactivate the deployed models. | When the deployed models fail to deactivate. |
| CIWCA14544 - Failed to delete one or more models. | When one or more models fail to be deleted. |
| CIWCA14545 - Failed to delete the deployed models. | When the deployed models fail to be deleted. |
| CIWCA14546 - File is not associated with a generated JSON. | When a file is not associated with the generated JSON. |
| CIWCA14547 - File ID that is passed does not exist or is invalid. | The file ID does not exist or is invalid. |
| CIWCA14548 - Failed to get generated JSON for the file. | When the generated JSON for the file fails to be retrieved. |
| CIWCA14577 - Process of page count. | When the process of page count is required. |
| CIWCA14578 - Failed to upload the training documents. | When the training documents fail to upload. |
| CIWCA14579 - Missing parameters: files or training_id is not provided. | When files or training_id fail to be provided. |
| CIWCA14580 - Failed to move files between document classes or groups. | When files fail to move between document classes or groups. |
| CIWCA14581 - Failed to create a new document class for files in group. | When a new document class fails to be created for files in a group. |
| CIWCA14582 - Failed to retrieve document. | When a document cannot be retrieved. |
| CIWCA14583 - Failed to get the latest deployed model. | When the latest deployed model cannot be retrieved. |
| CIWCA14584 - Failed to verify file IDs that are passed. | The file IDs that are passed to the database fail verification. |
| CIWCA14585 - Failed to train the model. Add at least two document classes to the Ontology. Each class is to include at least 25 training files that are ready for training. | The model failed to be trained. |
| Error codes and messages | Descriptions |
|---|---|
| CIWCA16050 - Failed to retrieve Integrations. | When user fails to retrieve Integrations. |
| CIWCA16051 - Failed to delete Integration. | When user fails to delete Integration. |
| CIWCA16052 - Failed to update Integration. | When user fails to update Integration. |
| CIWCA16053 - Failed to insert Integration. | When user fails to insert Integration. |
| CIWCA16054 - Failed to retrieve active Integration. | When user fails to retrieve active Integration. |
| CIWCA16055 - Integration already exists. | If the Integration already exists. |
| Error codes and messages | Descriptions |
|---|---|
| CIWCA17000 - Mongo Connection Failure. | When the Mongo Connection Fails. |
| CIWCA17001 - Data retrieval problem. | When the Data retrieval has a problem. |
| CIWCA17002 - Currently unable to return data. | When the system is unable to return data. |
| CIWCA17003 - Unable to save information into the database. | When the system is unable to save information into the database. |
| CIWCA17004 - Unable to delete information from the database. | When the system is unable to delete information from the database. |
| CIWCA17005 - Unable to format data to wanted output. | When the system is unable to format data to wanted output. |
| CIWCA17006 - Unable to update information in the database. | When the system is unable to update information in the database. |
| CIWCA17007 - Unable to count data information in the database. | When the system is unable to count data information in the database. |
| CIWCA17008 - Data does not exist. | When the data does not exist. |
| CIWCA17009 - Insert Binary file error. | When the Insert Binary file has an error. |
| CIWCA17010 - Get Binary file error. | When the Get Binary file has an error. |
| CIWCA17011 - Delete Binary file error. | When the Delete Binary file has an error. |
| CIWCA17100 - Admin Mongo Connection Failure. | When the Admin Mongo Connection fails. |