Who is eligible for IBM Support?
If you are eligible for and registered with IBM Support, you can contact IBM Support to open a technical support case. If you are not eligible for IBM Support, click the Help icon in the upper black banner and select Technical support to contact your local support staff.
Eligibility for IBM Support
Employees of the company that purchased Aspera on Cloud (AoC) are eligible to be contacts on the IBM Support Community portal. Contacts can open and manage cases with the IBM Support team.
One of the contacts listed for the company must act as the Support Administrator. This Support Administrator must approve or deny employee requests to register as a contact.
AoC users who are not employees of the company that purchased AoC are not eligible to be contacts. They cannot open and manage cases with IBM Support.
The company that purchased AoC must provide technical support to users who are not contacts. See Configure technical support for your users.
If that technical support cannot resolve a technical issue, a contact should open a case with IBM Support.
Using a trial version of Aspera on Cloud?
If you are using a trial version of Aspera on Cloud and need technical support, send an email to aspera-sales@ibm.com. A representative will help you.