How to use IBM App Connect with Salesforce Marketing Cloud
Salesforce Marketing Cloud is a customer relationship management platform that provides digital marketing automation and analytics software and services.
- App Connect Enterprise as a Service connector
Local
connector in containers (Continuous Delivery release) 12.0.1.0-r4 or
later-
Local connector in containers (Long Term Support release)
-
Local connector in containers (Long Term Support Cycle-2 release)
Supported product and API versions
To find out which product and API versions this connector supports, see Detailed System Requirements on the IBM Support page.
Connecting to Salesforce Marketing Cloud
- If you are using the cloud-managed Salesforce Marketing Cloud connector that is hosted in App Connect Enterprise as a Service, see Connecting to Salesforce Marketing Cloud from App Connect Enterprise as a Service.
- If you are using the local Salesforce Marketing Cloud connector in an App Connect Designer instance in a containerized environment, see Connecting to Salesforce Marketing Cloud from an App Connect Designer instance in a containerized environment (local connector).
To connect to a Salesforce Marketing Cloud endpoint from the App Connect Designer Catalog page for the first time, expand Salesforce Marketing Cloud, then click Connect. For more information, see Managing accounts.
General considerations for using Salesforce Marketing Cloud in App Connect
- (General consideration) You can see lists of the trigger events and
actions that are available on the Catalog page of the App Connect Designer.
For some applications, the events and actions in the catalog depend on the environment and whether the connector supports configurable events and dynamic discovery of actions. If the application supports configurable events, you see a Show more configurable events link under the events list. If the application supports dynamic discovery of actions, you see a Show more link under the actions list.
- (General consideration) If you are using multiple accounts for an application, the set of fields that is displayed when you select an action for that application can vary for different accounts. In the flow editor, some applications always provide a curated set of static fields for an action. Other applications use dynamic discovery to retrieve the set of fields that are configured on the instance that you are connected to. For example, if you have two accounts for two instances of an application, the first account might use settings that are ready for immediate use. However, the second account might be configured with extra custom fields.
Events and actions
Salesforce Marketing Cloud events
These events are for changes in this application that trigger a flow to start completing the actions in the flow.
Salesforce Marketing Cloud actions
Your flow completes these actions on this application.
- Assets
-
- Retrieve assets
- Campaigns
-
- Create campaign
- Retrieve campaigns
- Delete campaign
- Associate asset with campaign
- Disassociate asset from campaign
- Categories
-
- Create category
- Retrieve categories
- Update category
- Delete category
- Contacts
-
- Create contact
- Update contact
- Delete contacts
- Check deleted contact status
- Data extension values
-
- Create data extension value
- Retrieve data extension values
- Update data extension value
- Delete data extension value
- Data extensions
-
- Create data extension
- Retrieve data extensions
- Update data extension
- Delete data extension
- Event definitions
-
- Create event definition
- Retrieve event definitions
- Update event definition
- Delete event definition
- Journeys
-
- Create journey
- Retrieve journeys
- Delete journey
- Stop journey
- Publish journey
- Get publish journey status
- Pause journey
- Resume journey
- Locations
-
- Create location
- Retrieve locations
- Update location
- Delete location
Examples
Use templates to quickly create flows for Salesforce Marketing Cloud
Learn how to use App Connect templates to quickly create flows that perform actions on Salesforce Marketing Cloud. For example, open the Templates gallery, and then search for Salesforce Marketing Cloud.
Use IBM App Connect to build flows that integrate with Salesforce Marketing Cloud.
Read the blog in the IBM Community to learn how to create data extension values in Salesforce Marketing Cloud for contacts created in Salesforce event. Click Read the blog to go to the blog.