Integration with Tealeaf
This document describes the methods for integrating third-party applications with the IBM Tealeaf CX platform using IBM Tealeaf cxConnect for Data Analysis.
The available methods for integration are as follows:
Method | IBM Tealeaf cxConnect for Data Analysis Product | Description |
---|---|---|
Replay Link | Voice of Customer | Allows replay of a single session. |
Data Insertion | Voice of Customer | Allows external data (events) to be inserted into a session through a customizable image request. See cxConnect integration through data insertion. |
Segment File | Web Analytics | Allows creation of a Tealeaf session segment from a list of supplied session identifiers. See "cxConnect Integration through Segment Files" in the IBM® Tealeaf cxConnect for Web Analytics Administration Manual. |