Removing and Replacing a TS7610 Appliance Express® and TS7620 Appliance Express SATA hard disk drive

About this task

The TS7610 or TS7620 server is equipped with 12 Serial Advanced Technology Attachment (SATA) hard disk drives (HDDs), on the front of the server. Drives 0 - 11 store your repository meta-and customer data. If of an HDD failure, the MegaRAID controller automatically redistributes the stored data from the failed HDD to drive 11, which is used as a hot spare.

Important: The following figure shows the HDDs' numbering sequence. You must maintain the original numbering order. Rearranging the order in which the drives were originally installed results in data loss.

Figure 1. HDD numbering sequence

Important:

HDDs are external and hot-swappable.
Before you begin, review the information in TS7610 Appliance Express and TS7620 Appliance Express Electrostatic discharge procedures.
Always replace a failed hard disk drive with the exact manufacturer, model, and capacity; as the one that you removed.
Be sure to install the new hard disk drive into the same bay that was previously occupied by the failed hard disk drive. Do not rearrange the original order of the drives.
Each HDD is enclosed in a drive carrier. There is no need to remove the drive from the carrier to replace the drive.
Slot 12 contains the Hot Spare for the array. If you replace a failed Hot Spare drive with a drive that contains any previous information or data, you are prompted to format that drive. If prompted, answer: Yes.

Tip: You can access instructional videos for removing and replacing an HDD in the Failed disk drive Resolution guide and the Missing disk drive Resolution guide, which is in the ProtecTIER® Manager. For instructions on accessing the guides, see Finding TS7610 Appliance Express and TS7620 Appliance Express ProtecTIER V3.3.6 information.

Procedure

Before you service the component, verify the hardware fault by running a Health check either through the ProtecTIER Service menu (see Choosing Health Monitoring) or through ProtecTIER Hardware resources (see Figure 5).
To remove an HDD:
1. Working from the front of the frame with the TS7610 or TS7620 server in operational position, confirm that the LEDs on the front of each hard disk hare not blinking.
2. Squeeze and hold the release latch on the defective drive's carrier to the right, toward the hinge:
  Figure 2. Squeeze drive carrier release latch
3. Carefully slide the carrier toward you until it is free of the drive bay.
  Figure 3. Remove the drive carrier
To replace a SATA hard disk:
1. Working from the front of the frame with the TS7610 or TS7620 server in operational position, carefully slide the new drive carrier into the empty drive bay:
  Figure 4. Replace the drive carrier
2. Press the new drive carrier forward until it is firmly seated and the handle engages and snaps into place.
  When inserted correctly, the new drive carrier is flush with the other drives in the bay.
After the drive is replaced, the rebuilding starts automatically. The component status appears as rebuilding in the Health check output during the rebuild process. It might take 5 to 12 hours to complete rebuilding depending on the amount of data.
Verify that replacing the component resolved the hardware fault or check if the hard disk is still rebuilding, by running a Health check through the ProtecTIER Service menu (see Choosing Health Monitoring) or check the ProtecTIER Hardware resources (see Figure 5).
Verify that the steps taken to resolve a fault were successful, and that any residual fault alert information is cleared from the GUI. The component replacement is complete.

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