Login and activation

After the ESA is installed, the ESA portal can be reached by going to the following link:

https://<EMS or ip>:5024/esa

For example:

https://192.168.45.20:5024/esa

The ESA uses port 5024 by default. It can be changed by using the ESA CLI if needed. For more information on ESA, see IBM® Electronic Service Agent™. On the Welcome page, log in to the IBM Electronic Service Agent GUI. If an untrusted site certificate warning is received, accept the certificate or click Yes to proceed to the IBM Electronic Service Agent GUI. You can get the context sensitive help by selecting the Help option located in the upper right corner.

After you have logged in, go to the Main Activate ESA, to run the activation wizard. The activation wizard requires valid contact, location and connectivity information.

Figure 1. ESA portal after login

The All Systems menu option shows the node where ESA is installed. For example, ems1. The node where ESA is installed is shown as PrimarySystem in the System Info. The ESA Status is shown as Online only on the PrimarySystem node in the System Info tab.

Note: The ESA is not activated by default. In case it is not activated, you will get a message similar to the following:

[root@ems1 tmp]# gsscallhomeconf -E ems1 --show 
IBM Electronic Service Agent (ESA) is not activated. 
Activated ESA using /opt/ibm/esa/bin/activator -C and retry.