What is IBM Digital Business Automation for Multicloud

IBM® Digital Business Automation for Multicloud offers design, build, run, and automation services to rapidly scale your programs and fully execute and operationalize an automation strategy.

Digital Business Automation for Multicloud helps to automate business operations with an integrated platform of automation capabilities. The platform includes Kubernetes, which is open source application container orchestration software that makes it easier to configure, deploy, and manage containerized applications.

Digital Business Automation for Multicloud is designed to help all types of projects small and large, improve employee productivity, and deliver better end-to-end customer journeys while you reduce the burden of governing your content and processes. It can increase your ability to scale and do more work faster and better.

Automation capabilities empower your business to work more effectively in the following cases:

• When your headcounts are static, but the workload must manage new products or services, rising customer demand, or seasonal fluctuations.
• When you want to create enhanced and personalized customer experiences that increase loyalty by drawing insights instantly from multiple sources of information.
• When you need to scale operations to help maximize revenue and customer service.

IBM Digital Business Automation for Multicloud helps you to achieve scale by providing an integrated coordinated software platform that offers capabilities to digitize your business operations. The platform provides products in core areas where automation provides benefits: content, workflow, and decisions. You can use any of these areas as an entry point into the platform’s capabilities and mix and match capabilities as needed depending on the issues that your company faces.

IBM Digital Business Automation for Multicloud offers a unified user experience for consistency across operations, reusable skills and assets that you can share between products, and platform services that drive analytics and insight with operational intelligence. The platform can also coordinate its capabilities with your existing infrastructure. For example, content management for an insurance company’s case management needs, searching files for relevant data, managing the business processes necessary for completing a claim, and providing decisions based on company policies.

The following diagram shows the capabilities of IBM Digital Business Automation for Multicloud and the core program offerings that the platform provides.