Case dashboards
The Case dashboard pages present graphs and charts that display various statistics about your cases and activities.
Important: Do not delete the predefined dashboards and their underlying widgets
and searches, otherwise your dashboards will not work any more.
Opening dashboards and widgets
- To open Kibana, from the IBM® Cloud Private administration console, click .
- Search for the name that you entered for your release, for example bai.
- In the Helm release page, find the Kibana URL.
- To open a dashboard, in the Kibana window, click Dashboards, filter on meaningful words for the dashboard or widget that you want to display, and select it from the resulting list.
- To open a widget, in the Kibana window, click Visualize, filter on meaningful words for the widget that you want to display, and select it from the resulting list.
The predefined Case dashboards do not show your business data, such as case properties. To create dashboards that reflect your business data, see Creating dashboards.
The following widgets use the Kibana time range picker 
.
.| Widget name | Field used by the index pattern |
|---|---|
| Average elapsed time of completed cases | timestamp |
| Cases started statistics | start-time |
| Cases completed statistics | end-time |
| Average elapsed time of completed activities | timestamp |
| Activities started statistics | start-time |
| Activities completed statistics | end-time |
Workflow Case dashboard
This dashboard is based on the IBM Case Manager dashboard, which is described on the Case dashboard page of the Case documentation.
The Workflow Case dashboard page displays chart widgets that provide
case-related statistics. The data is retrieved for all the cases of the filtered solutions by the
Business Automation Insights Flink job that processes
data from the Content Platform Engine logs on the target object store.
- Cases in progress
- This widget displays a bar graph in which each bar shows the number of cases that are in progress for a case type. When you hover over a bar in the graph, a tooltip displays the solution name, the name of the case type, and the number of cases in progress.
- Cases in each state
- This widget displays a pie chart that shows the proportion of cases in each state: Working and Complete. This result is further sorted by case type and solution name. When you hover over a sector of the pie, a tooltip displays the number of cases in that state, the case state, the case type, and the solution name.
- Average age of in-progress cases
- This widget displays a bar graph in which each bar shows the average age of in-progress cases
for each case type. The average age is calculated by adding the age for each case and dividing by
the number of cases. When you hover over a bar in the graph, a tooltip displays the name of the case
type, the solution name, and the average age.Note: Due to Kibana constraints, the age of a case in progress is taken as the difference between the time of the last processed event on that case and the start time of that case.
- Average elapsed time of completed cases
- This widget displays a line graph that shows the average elapsed time for each type of the cases
that are completed. When you hover over a point in the line, a tooltip displays the solution name,
the name of the case type, and the average elapsed time of completed cases.Restriction: Known limitation For 18.0.0 and for For 18.0.1 : The calculation for the elapsed time of a case is inaccurate if events occur after its completion, such as manual updates or a background sweep job that updates properties on a completed case.
- Incoming and outgoing cases in past 3 months
- This widget displays a bar graph in which two bars show the number of cases that opened and closed in the past three months for a case type. When you hover over a bar in the graph, a tooltip indicates whether the bar represents incoming or outgoing cases. The tooltip also displays the case type name and the number of incoming or outgoing cases.
- Total number of cases
- This widget displays the total number of cases.
- Average case duration
- This widget displays the average duration of the cases in minutes.
- Cases started statistics
- This widget displays the cases that have been started, based on the selected time frame in Kibana.
- Cases completed statistics
- This widget displays the completed cases, based on the selected time frame in Kibana.
Workflow Case activities dashboard
This dashboard is based on the basic IBM Case Manager dashboard, which is described on the Task dashboard page of the Case documentation.
The Workflow Case Activities dashboard page displays chart widgets that
provide activity-related statistics. The data is retrieved for all the activities of the filtered
solution by the Business Automation Insights Flink job
that processes data from the Content Platform Engine logs on the target object store.
- Activities in progress
- This widget displays a bar graph in which each bar shows the number of activities that are in progress for an activity type. When you hover over a bar in the graph, a tooltip displays the case type, the name of the activity type, and the number of activities in progress.
- Activities in each state
- This widget displays a pie chart that shows the proportion of activities in each of the states: Waiting, Ready, Working, Complete, and Failed. When you hover over a sector of the pie, a tooltip displays the number of activities in that state. The tooltip also displays the case type and activity type.
- Average age of in-progress activities
- This widget displays a bar graph in which each bar shows the average age of in-progress
activities for an activity type. The average age is calculated by adding the age for each activity
and dividing by the number of activities. When you hover over a bar in the graph, a tooltip displays
the activity type, the case type, and the average age.Note: Due to Kibana constraints, the age of an in-progress activity is taken as the difference between the time of the last processed event on that activity and the start time of that activity.
- Average elapsed time of in-progress activities by state
- This widget displays a bar graph in which each bar shows for an activity type the average
elapsed time of in-progress activities in a particular state. When you hover over a bar in the
graph, a tooltip displays the name of the activity type, the activity state, and the average elapsed
time of that activity type in a particular state.Note: Due to Kibana constraints, the elapsed time of an in-progress activity is taken as the difference between the time of the last processed event on that activity and the start time of that activity.
- Incoming and outgoing activities in past 3 months
- This widget displays a bar graph in which two bars show the number of activities that opened and closed in the past three months for an activity type. When you hover over a bar in the graph, a tooltip indicates whether the bar represents incoming or outgoing activities. The tooltip also displays the activity type name and the number of incoming or outgoing activities.
- Average elapsed time of completed activities
- This widget displays a line graph that shows the average elapsed time for each type of the
activities that completed. The elapsed time of a completed activity is calculated as the difference
between the start time of the activity and end time of the activity. When you hover over a point in
the line, a tooltip displays the case type name, the activity type name, and the average elapsed
time of completed activities.Restriction: Know limitation For 18.0.0 and for For 18.0.1 : The calculation for the elapsed time of an activity is inaccurate if events occur after its completion, such as manual updates or a background sweep job that updates properties on a completed case.
- Total number of activities
- This widget displays the total number of case activities.
- Average activity duration
- This widget displays the average duration of the case activities in minutes.
- Activities started statistics
- This widget displays the activities that have been started, based on the selected time frame in Kibana.
- Activities completed statistics
- This widget displays the completed activities, based on the selected time frame in Kibana.