New in service requests

Enhancements to the Service Requests Work Center streamline ticket creation and make it easier to classify service requests accurately.

Code scanning

You can designate a location for a new service request by scanning a QR code or bar code on your mobile device or desktop.

With an updated work center, you can create service requests more efficiently with standardized work centers throughout the product.

You can create service requests more efficiently with improved data lookup.

You can display a list of locations that are near your current location by using the latitude and longitude coordinates of your mobile device, providing your security permissions allow it.
You can define specific classification attributes for a service request from a predefined list.
You can easily access asset and location hierarchy information.
You can add instructions and details that are not included in the ticket template.