Customer management

IBM® Sterling™ Call Center enables users to create consumer and business customers, view and manage consumer and business customers and other related activities.

Managing customer definition
Managing Customer Definition involves, creating a Business Customer and a Consumer Customer, modifying the primary information of a Business Customer and a Consumer Customer and searching for a Customer and deleting a Customer Definition.
Defining customer information
In Sterling Business Center you can define and manage the business customers and their contacts. You can also maintain additional contacts and addresses for a business customer. For a consumer customer you can maintain multiple addresses and capture customer demographic information.
Creating a customer in Sterling Business Center
Creating a Customer in Sterling Business Center involves, creating a Business Customer and creating a Consumer Customer.
Modifying the primary information of a customer in Sterling Business Center
Modifying the Primary Information of a Customer in Sterling Business Center involves, modifying the Primary Information of a Business Customer and modifying the Primary Information of a Consumer Customer.
Searching for a customer
You can search for a customer and view its details using the Customer Search.
Delete a customer
As a System Administrator or an Enterprise Administrator, you can delete a customer definition using the Customer Detail screen.

Parent topic: Customer management