Troubleshooting license issues
Find answers to your questions about IBM® Common Licensing, and learn
about error messages.
For more common license questions, see the Frequently Asked Question documents on the IBM Engineering Lifecycle Management (ELM) or IBM Rational® Support site.
For information about FlexNet licensing error codes, contact IBM Software Support.
- License Key Server Administration Agent FAQs
Consult these frequently asked questions (FAQs) about License Key Server Administration Agent. - License Key Server Administration and Reporting Tool FAQs
Consult these frequently asked questions (FAQs) about License Key Server Administration and Reporting Tool. - IBM License Borrow Tool FAQs
Consult these frequently asked questions (FAQs) about IBM License Borrow Tool. - Db2 FAQs
- License Key Server Administration and Reporting Tool License Import Functionality FAQs
In License Key Server Administration and Reporting Tool V 8.1.5.4, several enhancements affect importing licenses. Consult these frequently asked questions (FAQs) when using the license import function. - Authorized user licenses
Learn about the effect of changing the IP address. - License server and floating licenses
Using licenses from a different domain, installing on a second disk and restarting a redundant server. - IBM License Key Center data entry
Learn how to find your account number. - Host ID
Learn about reformatted hard disk, upgraded operating system, deleted license .dat files, invalid host ID, and moving from a FAT to an NTFS file system. - Upgrades
Learn how to obtain temporary license keys before you upgrade a server. - Checking the Windows license server
Determine whether one of the license daemons: lmgrd.exe or ibmratl.exe, is not working. - Checking the Windows network connection
Follow these steps to test the network connection between the license server and the client. - Checking the Windows client configuration
Verify that the IBM Engineering Lifecycle Management (ELM) or IBM Rational client is correctly configured for IBM Common Licensing. - Problems starting redundant license servers on UNIX
If the license server does not start, check the corresponding lmgrd log file. The lmgrd log file is specified by LICENSE_LOG in start_lmgrd. - Technical notes
The IBM Support Portal contains technical notes about additional licensing issues. - Error messages on Windows and UNIX
Suggested actions for licensing error messages. - Log and error messages overview
If you encounter a log or error message, you can find more information about it by searching for it in the help system. Typically, the error messages are displayed in alphabetical order by message ID.
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