Some Simplified Chinese characters are missing or corrupted when using Google Chrome or Apple Safari browser

When you access the Self-Service Catalog or Self-Service Dashboard from a mobile device that uses the Google Chrome or Apple iPad Safari browser, if you use the GB18030 Simplified Chinese character set, the characters that you type might be missing or corrupted.

Cause:

Google Chrome and Apple iPad Safari do not fully support GB18030 Simplified Chinese.

Solution:

Ensure that you are using a browser that supports the GB18030 Simplified Chinese character set.