Troubleshooting and support
To isolate and resolve problems with your IBM® software, you can use the troubleshooting
and support information. This information contains instructions for
using the problem determination resources that are provided with your IBM products.
Troubleshooting a problem
Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and how to resolve the problem.
Searching knowledge bases
You can often find solutions to problems by searching IBM knowledge bases. You can optimize your results by using available resources, support tools, and search methods.
Getting fixes
A product fix might be available to resolve your problem.
Getting fixes from Fix Central
You can use Fix Central to find the fixes that are recommended by IBM Support for various products. With Fix Central, you can search, select, order, and download fixes for your system with a choice of delivery options. A Tivoli® product fix might be available to resolve your problem.
Contacting IBM Software Support
IBM Software Support provides assistance with product defects, answering FAQs, and performing rediscovery.
Exchanging information with IBM
To diagnose or identify a problem, you might need to provide IBM Software Support with data and information from your system. In other cases, IBM Software Support might provide you with tools or utilities to use for problem determination.
Subscribing to Support updates
To stay informed of important information about the IBM products that you use, you can subscribe to updates.