Backroom pick
Backroom pick is a process where a store associate picks products that belong to an order from the backroom of a store and performs the appropriate tasks to fulfill the order.
Sterling Store Engagement supports backroom pick for both pickup orders and shipping orders. In case of pickup orders, the store associate picks up an online order and initially places the products in a staging location. Later, the products are placed in the store front to be picked up by the customer. In case of shipping orders, the store associate picks up and places the product in a drop-off location for packing, which is later picked by a carrier.
- Paper-based - The store associate prints a pick ticket (paper printout) for either pickup or shipping orders that are ready for pick from the backroom area to the customer pickup area or pack area. The store associate picks the product and records quantities, shortages, and the staging location on the pick ticket. After picking the product, the store associate can enter the information from the pick ticket into the system.
- Paper less by using mobile devices - The store associate can view a list of orders that are ready for backroom pick. The store associate can either select an order to start the pick process or continue to pick an order that is partially picked by another associate. The store associate can manually enter the product quantities or scan a product to automatically update the product quantities into the device.
Store associates can cancel the pick process at any point and later resume. A store associate may continue the pick process initiated by another associate or restart the pick process. The store associate can scan products and enter the quantity being picked. During the pick process, if a product quantity falls short, the store associate can enter the shortage reason and proceed. Products with shortage of inventory are backordered. However, shortages must be resolved before the order is ready for customer pickup or ready for packing.