Troubleshooting browser problems

The following section describes solutions for problems that involve a web server and a web browser.

Subform does not start when the same browser instance is shared by multiple users
The problem occurs when IBM WebSphere Application Server security integration check is enabled for the Identity Manager Service Center and multiple users open the subform using the same browser instance.
Page help does not display
In some browsers, the page helps for the Identity Manager administration console might generate a Java 404 error.
Identity Manager Service Center login orientation error in Internet Explorer 10.0
The Identity Manager Service Center login information incorrectly displays on the right side of the panel when it is viewed in Internet Explorer, version 10.0.
Administrator Console does not display correctly on Internet Explorer 10.0 in bidirectional mode
Mozilla Firefox web browser truncates double-byte characters in text fields
The Mozilla Firefox web browser truncates double-byte text characters in an input field. This problem is a browser limitation related to the font size.
Enabling Microsoft Internet Explorer active scripting
For Microsoft Internet Explorer, ensure that the Active scripting item is enabled in the Scripting section of the web browser. If you disable active scripting, some websites might not function properly, or can cause online security problems.
Update issues in the Administrator Console on Internet Explorer, version 10.0, native mode
Increasing the web session timeout interval
A web session might timeout before a form customization is complete. For example, a session interval can expire while a form customization task is in progress, but the session does not time out until the task finishes. The default timeout interval is 30 minutes.
Cannot initiate a session with Identity Manager Server
Enable cookies in the browser to establish a session with the Identity Manager Server.
Table columns truncate entries that exceed 50 characters (Mozilla Firefox only)
Mozilla Firefox truncates some table column entries that exceed 50 characters.
Drop-down lists and pop-up menus do not display (Mozilla Firefox only)
Mozilla Firefox web browser might not display drop-down lists and pop-up menus.
Mozilla Firefox does not wrap text in a table column
The text does not fit in a table column and does not wrap in a Mozilla Firefox browser.
Window does not resize properly (Mozilla Firefox only)
The Mozilla Firefox web browser window does not resize properly.
Inconsistent tab order between supported web browsers
For the Mozilla Firefox web browser, the tab order is inconsistent between supported web browsers.
Mozilla Firefox browser overwrites the session management behavior
Some unexpected session management behaviors occur when the Startup mode is set to Show my windows and tabs from last time in the Mozilla Firefox web browser.
Reports show erroneous characters after a Japanese language pack installation
You can encounter an Identity Manager report problem after you install Japanese from the language pack.

Parent topic: Troubleshooting and support