PDF
Download and view the Helpdesk guide for IBM Security Access Manager for Enterprise Single Sign-On.- Overview on Help desk tasks
As a Help desk officer, you can manage users, manage authentication factors, modify policies, and view system and machine policies in AccessAdmin. - Managing authentication factors
Managing second authentication factors involve tasks such as distribution, maintenance, and safekeeping of these authentication factors. - Modifying policies
As a Help desk officer, you can modify user policies and view system and machine policies. - Viewing policies
If you want to know or verify the values set for a particular user, machine or system policy, open AccessAdmin and select the corresponding policy category.