IBM MaaS360 Portal Home page

The IBM® MaaS360® Portal home page serves as a comprehensive dashboard for managing enrolled mobile devices, smartphones, and tablets.

The new IBM MaaS360 Portal Home page introduces a more intuitive design and customizable options, making it easier for administrators to access and interpret critical information about their device inventory. The new home page provides users with an array of widgets that display essential data points, such as compliance status, device activity, and high-severity risk incidents. These features offer real-time insights into the health and performance of mobile devices, enabling proactive management and swift responses to potential issues. Also, the home page includes quick links and support resources to streamline navigation, which ensures that users can find the information without delays.

Customization is a key aspect of the new dashboard, allowing users to select from a range of widgets to personalize their view. Customize the dashboard by selecting widgets from the Available widgets list, and rearrange them on the dashboard for better visibility.

The new home page supports seamless navigation to dedicated pages to manage devices, users, and applications.

To view the new Home page, go to the New homepage (Beta) section and click Explore the new homepage link.

To return to the old Home page, click Return to classic homepage link from the new Home page dashboard.

Note: The Navigation menu, Search, and Portal icons remain the same as in the current Home page.
The following sections are available in the new IBM MaaS360 Portal Home page:
Important: Configured preferences for widgets in the dashboard are specific to the administrator who logged in.

Organization overview

The organization overview widget gives you a bird's-eye view of the entire mobile ecosystem.

For more information about managing inventory, see the following topics:
  • Devices: The device count includes only the devices that are activated and enrolled. This count does not include the devices that are hidden, mailbox that is synchronized, or in a user removed control state. Also, it displays the number of devices that are enrolled in the last week.
    Note: Compared to the new Home page, the device count on the current Home page includes only the devices in activated, enrolled, and pending removed control state with licenses assigned. If a device is marketed as pending control removal, it means that the licenses are removed. Administrators can hide devices to remove the license. Unless hidden, these devices are included in the device count that is shown on the home page.
  • Users: The user count includes users with enrolled devices and with no devices. It also displays the number of users without device enrollment.
  • Apps: The app count includes the number of apps available in the App Catalog.
  • Polices in use: The policy count includes the number of policies that are created and published.
  • Risk score: The average risk score is displayed as a whole number based on the security risk incidents for configured risk rules on the Security Dashboard. It also displays trendings for increasing and decreasing the risk score.
    Important: The Risk score is displayed only when the User Risk Management service is enabled on the Services page. From the IBM MaaS360 Portal home page, go to Setup > Services > Endpoint Security to enable the service.

Activity feed

Important updates on IBM MaaS360 Portal activity include new devices, policy changes, users that are entering the environment, and devices that are enrolled. You can filter this list by using options like Devices and users, Applications, Security, or Cloud Extender® alerts along with the date range.
Note: Compared to the new home page, My Activity Feed widget in the current home page sorts this list by using options like Recent Additions, Compliance Events, Updates, or Cloud Extender Alerts.

Device last reported

You can view all active devices in percentage for the configured enrollment modes. To configure, hover over the Filter icon and select the respective checkbox for enrollment modes in the Enrolment Modes then save the changes. You can sort the list based on the available date range and custom options like Days ago, Weeks ago, Months ago.

Compliance status

View the number of active devices that are compliant and out of compliance. Devices are considered out of compliance if they fail to meet any one of the App Compliance, Rules Compliance, or Policy Compliance requirements. To view device count and details, hover over the Compliance status chart and click the respective section for compliance and out-of-compliance devices.

Shared device utilization

View the number of devices that are signed in and signed out for all shared devices. The dashboard provides a centralized view of the user sign-in and sign-out information. To view more details about the user and the device, click the Shared device utilization chart. This feature facilitates quick access to activity logs that helps to quickly identify recent users with devices. This chart enhances the efficiency in device management and provides accountability for shared resources.

High severity risk incidents

Important: The High severity risk incidents widget is displayed only when the User Risk Management service is enabled on the Services page. From the IBM MaaS360 Portal home page, go to Setup > Services > Endpoint Security to enable the service.

You can view the number of active and affected devices, the type of the risk incident, and the percentage for each security risk type. In this case, the Device inactivity risk is the most prevalent, followed by Older version of OS, Older version of MaaS360 app, Device encryption, and Other Risks. To view device count, hover over the High severity risk incidents chart and click the respective section for risk incidents. You can view individual risk incidents by selecting the respective checkbox for risk incident.

You can also click any of the risk incidents, which go to the Security Dashbaord to view more details on the risk incidents.

My Alert Center

To see the My Alert Center on the current home page, go to the New homepage (Beta) section and click Explore the new homepage link.

Customizable tabs that alert you on security issues that exist in your environment or information alerts that display inventory changes in your environment.

Choose one of the following actions:
  • Device Locations icon: Click the Device Locations icon to display a map that shows the location of all existing devices in your environment.
  • Add Alerts icon: Click the Plus sign icon to add an alert tab to your Alert Center.

    Use the Advanced Search feature in the Configuring search criteria topic to define criteria for the new alert tab such as security or informational.

    The Red security alert tabs turn green when devices populate the alert tab. Informational alert tabs are displayed in blue.

  • Refresh Alerts icon: Click the Refresh Alerts icon to refresh the alert tabs. By default, the alert tabs refresh on every 24 hours.
  • Alert Center History icon: Click the Alert Center History icon to view a list of alerts that are active in your environment.
  • More Information icon: Click the Information icon to display the status of security alerts and information alerts in your environment.
Note: Alerts are not specific to administrators or global. Each administrator can customize an alert.

My advisor

The MaaS360 Unified Endpoint Management (UEM) community provides crucial information about issues in the MaaS360 product. The My Advisor also provides security information relevant to your environment, such as unstable devices, new risks, or vulnerabilities introduced by users in the environment.

You can view all insights or insights that are specific to Information updates, Opportunity improvements in the MaaS360 customer account, and any Risk Exposures in your account. By default, the insights view is set to 180 days.

You can click any insight and it opens a side window that displays the details about the insight, recommendations, and references link. You can also click the View affected devices that goes to the device advanced search page with the list of affected devices.

Note: To see the My Advisor with Watson widget on the current home page, click Return to classic homepage link from the new home page dashboard.

Notifications

MaaS360 integrates with numerous services that use certificates or tokens that the administrator must periodically renew before they expire. The IBM MaaS360 Portal displays notifications on the home page in the Notifications widget to alert administrators that a deadline to renew certificates or tokens is approaching. For more information, see Platform notifications and warnings.
Note: Compared to the new home page, the notifications were listed in the My Alert Center widget in the current home page.

A list of five notifications are displayed in the Notifications widget. When there are more five notifications available, you can click view all to see the complete notifications list.

Vulnerable applications

Important: The Vulnerable applications widget is displayed when the Risk Based Application Patching service and Threat Management service is enabled on the Services page. From the IBM MaaS360 Portal home page, go to Setup > Services > Endpoint Security to enable the service.

You can view the number of critical applications. In this case, the Critical severity is the most prevalent, followed by High severity, Medium severity, and Low severity

You can click any critical applications and view the details of the application vulnerability in the Security Dashboard > Application security.