Using IBM i service tools to report a main storage or platform dump

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You can use IBM® i service tools to report a platform or a main storage dump.

About this task

If the auto-copy option of the main storage dump is enabled in your system, your system might have automatically copied the current MSD to the Auxiliary Storage Pool (ASP) by using the dump description Auto Copy. Then, it might have performed another IPL of the system, or automatically copied a current platform dump to ASP by using the dump type as part of the dump description.

Procedure

  1. On any command line, enter STRSST.
    Note: For details about accessing a 5250 console session on the HMC, see Managing the HMC 5250 console.
  2. Enter a valid service tools user ID and password.
  3. Select option 1 (Start a service tool).
  4. Select option 6 (Main storage dump manager).
  5. Select option 2 (Work with copies of main storage dumps).
  6. Find a new dump near the bottom of the list, type 5 (Display/Print) next to it, and press Enter.
  7. Did the Display Main Storage Dump display appear?
    • Yes: This is a main storage dump. Select option 1 (MSD Summary). Continue with the next step.
    • No: This is a platform dump. Continue with the next step.
  8. Record the summary information so that you can report it to your next level of support or your hardware service provider.
    The Dump Summary display shows the date and time of the dump, system reference code (SRC) data, and Licensed Internal Code (LIC) level.
  9. Press F3 (Exit).
  10. Has your next level of support or your hardware service provider requested a media copy of the dump?
    • Yes: Continue with the next step.
    • No: Contact your next level of support or your hardware service provider on the problem. After you report a main storage dump, you should delete the dump.
  11. To copy an MSD or a platform dump to removable media, perform the following steps:
    1. Select option 8 (Copy to media).
    2. Load the media and follow the instructions on the display.
    3. When the copy procedure completes successfully, remove the media and process it according to the instructions from your next level of support or your hardware service provider. If you encounter a problem with the copy procedure, contact your next level of support or your hardware service provider. After you report a main storage dump, you should delete the dump.