Resolving a system firmware boot failure

Learn how to identify the service action that is needed to resolve a failure while booting your system firmware.

Procedure

  1. After you press the power button, did the system turn on but fail to display the Petitboot menu?
    If Then
    Yes: Continue with the next step.
    No: Continue with step 6.
  2. Does the baseboard management controller (BMC) respond to commands?
    Note: To determine whether the BMC responds to commands, run the following OpenBMC tool command:
    openbmctool -U <username> -P <password> -H <BMC IP address or BMC host name> chassis power status
    If Then
    Yes: Continue with the next step.
    No: Continue with step 4.
  3. Complete the following actions:
    1. Update the system firmware. For instructions, see Getting fixes.
    2. Check the system event logs. For instructions, see Identifying a service action by using system event logs. Then, continue with step 6.
  4. Disconnect the power cords from the system for 30 seconds. Reconnect the power cords, wait 5 minutes, and then continue with the next step.
  5. Does the baseboard management controller (BMC) respond to commands?
    Note: To determine whether the BMC responds to commands, run the following OpenBMC tool command:
    openbmctool -U <username> -P <password> -H <BMC IP address or BMC host name> chassis power status
    If Then
    Yes: Update the system firmware. For instructions, see Getting fixes. This ends the procedure.
    No: If your system is an 8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, or 8335-GTX, replace the BMC card. Go to 8335-GTC, 8335-GTG, 8335-GTH, 8335-GTW, or 8335-GTX locations to identify the physical location and the removal and replacement procedure. This ends the procedure.
  6. Power off the system and disconnect all AC power cords for 30 seconds. Then, reconnect the AC power cords and power on the system. Does the system boot successfully?
    If Then
    Yes: This ends the procedure.
    No: Go to Resolving a hardware problem. This ends the procedure.