Access descriptions of warranties, purchase and leasing terms, maintenance and repair, services, and more. Indexed for easy reference in PDF format.

Quality

• Quality products and services  for all your IT needs.

Information on ordering offices

• Small business participation

Chapters

• Chapter 1 - General Overview and IBM Client Relationship Agreement Terms (all offerings)
  • Chapter 1 – GSA MAS Overview/Terms
  • Chapter 1 - Client Relationship Agreement (CRA) (All offerings - Machines, Programs, and Services)
• Chapter 2 - Leasing Terms and Conditions 
  • Chapter 2 – GSA Contract #GS-35F-110DA - Chapter 2 Special Item 53240L Option 1 Leasing
  • Chapter 2 – GSA Contract #GS-35F-110DA - Chapter 2 Special Item 53240L Option 2 Leasing
• Chapter 3 - IBM Hardware Terms and Conditions
  • Chapter 3 – Special item 33411 Client Relationship Agreement for Machines
  • Chapter 3 - Special Item 33411 Hardware Purchase
  • Chapter 3 - Attachment for IBM Z Capacity Backup Upgrade
• Chapter 4 - IBM Hardware and Software Services Terms and Conditions
  • Chapter 4 - GSA CRA Services
  • Chapter 4 - Technical Services Attachment (TSA) Federal Technology Support Services
  • Chapter 4 - Maintenance  
• Chapter 5 - IBM Software Terms and Conditions
  • Chapter 5 – Special item 511210 Client Relationship Agreement for Programs
  • Chapter 5 - GSA Software SIN 511210
  • Chapter 5 - IBM Software International Program License Agreement

  • Chapter 5 - Passport Advantage US Citizen Support Service Description

  • Chapter 5 - IBM Addendum for Tailored Fit Pricing for IBM

  • Chapter 5 - IBM Dev Test
  • Appendix S – IBM Passport Advantage Agreement
• Chapter 6 – RESERVED
• Chapter 7 - IBM Labor Services Terms and Conditions 
  • Chapter 7 – Special item 54151S Client Relationship Agreement Services
  • Chapter 7 - Special Item 54151S IT Professional Service Offerings 
• Chapter 8 – Special item 541519PIV Information Technology IT Solutions HSPD-12 Service
• Chapter 9 – Special Item 54151ECOM Information Technology Electronic Commerce
• Chapter 10 - Special Item 518210C Cloud and Cloud Related IT Professional Services
  • Appendix T – IBM Federal Cloud Services Agreement
  • Doc 1 - Chapter 10 – Special item 518210C Information Technology IT Solutions - Cloud and Cloud Related IT Professional Services
  • Doc 2 -Chapter 10 - Special item 518210C Information Technology IT Solutions - Cloud Service Description Document
  • Doc 3 - Chapter 10 - AWS Public Sector Access Terms - for IBM Cloud Managed Services w/AWS offering 
  • Doc 4 - Chapter 10 - Microsoft Appendix A License Terms and Conditions - for IBM Cloud Managed Services w/Microsoft Azure offering
  • Doc 5 - Chapter 10 -  IBM zCloud GSA PaaS Catalog 
  • Doc 6 - Chapter 10 - IBM Federal HR Cloud Solution Overview 
  • Doc 7 - Chapter 10 - IBM Federal HR Cloud Service Description 
• Chapter 11 - Special Item 54151HACS Information Technology IT Services -Cyber Security Services
• Chapter 12 - Special Item 54151HEAL Information Technology IT Services -Health Information Technology Services
• Chapter 13 - Electronic Records Management Overview 
• Chapter 14 - Ancillary Terms and Conditions
• Chapter 15 - Professional Services SINs Terms and Conditions
• Chapter 16 - Special Item 541612LOB Human Resource Line of Business (HRLOB)
  • Chapter 16 - Human Resource Line of Business Terms and Conditions
  • Chapter 16 - HR Cloud Offering Summary
  • Chapter 16 - Federal HR Cloud Service Description

Appendices

Appendix A – Overseas information

Appendix B - RESERVE

Appendix C – I/T service charges

Appendix C.1 – Cyber Security

Appendix C.2 – Health IT Rates

Appendix C.3 – Labor Rates for Cloud Labor

Appendix D – Service offerings

Appendix H Reserved

Archive

Appendix E Warranty periods - Please see – Hardware price list

Appendix F – Maintenance availability status

Appendix G – Designated machines for graduated charges

Appendix I Single version charging: – Terms or – Product listing

Appendix J – PR/SM charge option

Appendix K – Measured usage license charge usage bands

Appendix L – Parallel sysplex license charges

Appendix M – IBM eServer #174; Series usage pricing charges

Appendix N – s/390 usage pricing charges

Appendix O – zSeries 800 software license charges

Appendix P – For calculation of z/TFP MSUs

Appendix Q – IBM System z Advanced Workload License Charges

Appendix R – zNALC License Charges on IBM System z

GSA terms and conditions archive