higher housing placement rate for Sonoma County’s homeless population compared to the national placement rate²

reduction in calls each month to New Jersey Department of Community Affairs call center leveraging self-service virtual agent solutions³

USD saved by a US Defense organization using AI-enabled predictive maintenance for select aircraft⁴

An employment benefits portal carries the same expectation as a streaming media platform. Our award-winning design capabilities deliver the ease of use, utility and speed that citizens demand.

AI can enable superior citizen experiences. Leveraging automation to reimagine processes reduces manual, paper-based activities, leading to more satisfied and productive teams in local governments and even in public sector organizations, thereby improving sustainability.

Innovating and deploying the public services demanded by today’s citizens require an agile, secure foundation. We have helped the world’s largest institutions, including those offering government consulting services, strategy consulting services, advisory services, financial services and any type of business process services transition to hybrid cloud by focusing on value and outcomes first.

Cybersecurity is crucial, but complete preparedness relies on digitizing processes. IBM Consulting helps stakeholders, non-profit organizations, defense organizations, government organizations and even the private sector reimagine processes, leveraging technology to respond faster or even mitigate threats before they start.

The average cost of a single data breach to a public institution in 2022 was over USD 2 million.¹ Proactive strategies like zero trust and more efficient governance, change management, risk and compliance processes are helping secure critical data and trust in government.

As Amazon Web Services Global Innovation Partner of the Year, IBM helps governments integrate previously siloed data and systems into a flexible infrastructure that can enable a more efficient delivery of citizen services.

Our public sector experts bring experience built from a 30-year partnership with Microsoft—with our Gold Partner status spanning the Microsoft portfolio—to deliver improved economic, environmental and societal outcomes.

As citizens demand modern interfaces and digital experiences from their governments, IBM and Adobe are providing new ways to meet them where they are.

IBM’s partnership with Salesforce helped the UK Health Security Agency (UKHSA) reduce processing time for COVID-19 test results from 8 hours to 16 minutes, enabling faster tracing which was “absolutely essential to suppressing the spread of the virus.”