Enhance Employee Experience with AI, Data & Automation to Boost Productivity and Cut Costs
In today’s hybrid world, employee experience extends far beyond isolated touchpoints—it encompasses every interaction from recruitment to retirement. As personal and professional lives increasingly overlap, employees expect intuitive, personalized, and meaningful experiences that support their evolving needs.
IBM champions a human-centric approach to designing these experiences. We help you reimagine both internal and customer-facing processes through strategic operations, intelligent automation, AI, and cloud-based platforms. With deep expertise in experience transformation, we help you create frictionless journeys that empower employees to thrive—and, in turn, deliver better experiences to customers. The outcome: a more engaged workforce, stronger business performance, and lasting competitive advantage.
Companies focused on employee and customer experience achieve 3x revenue growth in two years.1
Companies with better experience have a 89% increased likelihood of meeting organizational innovation goals.2
Satisfied employees are 69% more likely to be a high performers.2
Envision, design and deliver exceptional experiences using AI and best-of-breed technologies to empower employees and further productivity and growth.
Reimagine human resources with AI at the core—delivering business value, human-centric employee experiences, accelerating the digital agenda, unlocking workforce potential and creating agility.
Generate better experiences and outcomes throughout the hiring lifecycle and build a skilled workforce with a culture of continuous learning using data, AI, automation and specialized services.
Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology.
Learn how IBM starts a new HR service era with AI.
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IBM's story: how AI is reshaping HR to drive smarter decisions, efficiency, and employee growth.
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Envision, design and deliver smarter experiences for employees and customers to unlock value and drive growth.
We help companies elevate customer service to empower agents, unlock efficiency and support any customer from anywhere, any time.
Our services combine deep process and technology expertise infused with AI to create innovative workforce operating models across your candidate and employee experience.