Employee Experience has a wider context today as lines between people’s personal and professional lives have overlapped. Employee experience is more than a single interaction or workflow—it encompasses every interaction an employee has with their employers, from recruitment to retirement, and meeting and supporting their functional roles and evolving work-life needs along the way. Best-of-breed experiences are designed with the employee—and their spoken and unspoken expectations—in mind. Imagine a day when each of your employees’ needs are met across every touchpoint in intuitive, frictionless ways that allow them to feel seen as individuals, enjoy their work, and meet their potential. Better employee experiences also have business impact: engaged and satisfied employees are more likely to provide superior service to their internal stakeholders and end-customers.
IBM champions a human-centric approach to employee experience. Let IBM Consulting help you reimagine internal and customer facing processes with strategic operations, platform implementation, design and managed services to significantly improve the employee experience. With deep talent and experience transformation expertise, we can help you harness our world-class AI, automation and Cloud technologies—as well as our ecosystem partners’—to create exceptional experiences for every employee, every day.
Read the IBV report HR champions generative AI: Embrace experimentation, empower people
Read the AI guide for HR and Talent Transformation
Why CHROs are the key to unlocking the potential of AI for the workforce
Companies focused on customer experience achieve 3x revenue growth in two years.1
Companies with better experience have a 89% increased likelihood of meeting organizational innovation goals.2
Satisfied employees are 69% more likely to be a high performers.2
Envision, design and deliver exceptional experiences using AI and best-of-breed technologies to empower employees and further productivity and growth.
Streamline HR processes with watsonx Orchestrate and allow your HR team to focus on higher-level work while offloading tedious tasks.
Drive transformation of your HR workflows by optimizing HR technologies using AI-enabled services, integrated with strong ISV partnerships.
Reimagine human resources with AI at the core—delivering business value, human-centric employee experiences, accelerating the digital agenda, unlocking workforce potential and creating agility.
Generate better experiences and outcomes throughout the hiring lifecycle and build a skilled workforce with a culture of continuous learning using data, AI, automation and specialized services.
Building on more than 20 years as an Adobe consulting partner, our partnership is focused on helping clients design and deliver more personalized experiences that foster customer loyalty and trust.
Together with Salesforce, we don't just create business value. We combine the power of Salesforce with open and emerging technologies, deep industry and human-centered design capabilities, and the data insights needed to deliver impact.
Automate HR processes with Watsonx Orchestrate and allow your HR team to focus on higher-level work while offloading tedious tasks.
Improve employee experience and save time by answering frequently asked HR policy questions from employees with self-serve generative AI-powered chatbots.
IBM brought its experiences together on Salesforce 360, using IBM Watson virtual assistants to answer queries and streamline communication across departments.
AusNet Services amps up its human resources operations with IBM and SAP expediting human resources tasks for employees and managers.
Read how Camping World modernized its call centers with the help of IBM Consulting and watsonx Assistant.
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Generative AI will increase employee expectations—and give you the tools to meet them.
Enterprise work management enables open collaboration across functions with smarter workflows.
Make CX and EX strategic priorities, and unite the organization around them.
Managing Partner of the talent transformation practice with IBM Consulting. Jill combines technology with the creativity of people to help organizations reimagine how work gets done.
As Global Managing Partner of IBM iX, the experience design arm within IBM Consulting, Jen leads a global team of 18000 consultants responsible for driving experience transformation across the customer lifecycle.
As Global Service Transformation Leader for IBM iX, the experience design arm within IBM Consulting, Rosane helps clients architect intelligent service offerings using AI and automation.
Reimagine Human Resources with AI at the core—delivering business value, accelerating the digital agenda, unlocking workforce potential and creating agility.
IBM iX is the global experience design partner within IBM Consulting.
Envision, design and deliver smarter experiences for employees and customers to unlock value and drive growth.
We help companies elevate customer service to empower agents, unlock efficiency and support any customer from anywhere, any time.
Our services combine deep process and technology expertise infused with AI to create innovative workforce operating models across your candidate and employee experience.
Drive transformation in HR to support new talent lifecycle workflows embedding AI-enabled services built on a platform and integrated with strong ISV partnerships.
Footnotes
1 IBM IBV CEO Guide to Generative AI for Employee and Customer Experience
2 Gartner Modern Employee Experience HR Leader Survey (2022) (link resides outside ibm.com)