No doubt you have big plans ahead in 2024 leveraging IBM Sterling Order Management. Whether go-live, migration, expansion, or peak season – there are no shortage of critical business milestones!

In this demo series, occurring once a quarter, we will cover the new capabilities added to Sterling Order Management Suite that includes OMS Foundation – Cloud and Containers, Sterling Intelligent Promising, Store, Call Center, and SRE improvements. The sessions aim at demonstrating how the new capabilities align with our strategy, how they can be used and the value it provides to our stakeholders. The demos cover presentations as well as walking through end-to-end scenarios.

Join IBM OMS Support leadership as we share our experiences on how you can best partner with IBM Support throughout this journey. Whether leveraging our core Support and escalation processes, optimizing our exchanges throughout a case, or aligning to published technical best practices – we each have a critical role to play. We will also share how the delivery of the new Advanced Support offering has become a game changer for our clients and IBM Support alike.

The IBM Sterling Order Management team conducted a peak day mitigation discussion in preparation for the 2023 Holiday Peak season on the IBM Order Management platform.

IBM shared the latest lessons learned and best practices gathered across prior peak seasons along with an overview of issues seen over the prior year. It is imperative to understand your role in the partnership with IBM to proactively ensure the performance, stability, and scalability of your solution during your most critical business period of the year. Understand your role in this journey, and how IBM can partner with you to achieve success.

IBM shared details on new serviceability enhancements along with a walk-through of the new Payment Audit feature and an example happy path scenario with the Dynamic Charge Transaction Request Distribution feature.