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Support Assistance 101
Guides and resources to assist administrators with creating cases with our support team.
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Collecting Logs


How to use the MaaS360 app to send devices on an iOS device.

How to collect Android logs

How to use the MaaS360 app to send device logs on an Android device.

How to collect iOS logs

How to use the MaaS360 app to send devices on an iOS device.

How to collect Cloud Extender logs

This document provides the process for collecting cloud extender logs and all the modules.

How to collect logs from Windows devices

Provides info collecting and log collecting process for Windows MDM devices.

MaaS360 Videos


1:35 minutes Device Inventory Overview

A quick overview of the Device Inventory menu within your Maas360 portal.

2:00 minutes APNS Certificate Renewal

Guide to Renewing the APNS Certificate.

1:17 minutes VPP Token Renewal

Upload the Apple VPP token to the MaaS360® Portal to manage Apple VPP licenses for specific users, groups of users, or devices.

1:51 minutes DEP Token Renewal

DEP token renewal step by step process.

2:19 minutes Walk-through of iOS Manual Enrollment

Guide of MaaS360 manual enrollment process.

3:01 minutes Walk-through of Maa360 iOS user enrollment process

Guide of Maa360 iOS user enrollment process.

2:14 minutes Factory Reset Protection

Guide of configuring factory reset protection via your Maas360 Android Policy.

1:49 minutes iOS DEP Enrollment

Guide of DEP enrollment from the Maas360 portal to the device.


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