| Last Updated | Title | Abstract |
|---|---|---|
| 2024-07-04 | Cloud Pak for Business Automation: CASE image digests | These release notes contain the CASE image digest for each release of Cloud Pak for Business Automation starting with 22.0.1. For interim fixes that follow each release, you can find the CASE image digest in the corresponding interim fix readme files. |
| 2024-07-03 | IBM Cloud Pak for Business Automation (CP4BA): "When creating a new solution in Business Automation Studio (BAS), error FNRPB0014E is thrown". | When creating a new Case solution in Business Automation Studio (BAS) the following error is encountered:A system error occurred: {0}A system-level error such as an I/O exception or a parsing error occurred.Contact your system administrator to check the log files on the application server for further action. FNRPB0014E |
| 2024-06-28 | IBM Cloud Pak For Business Automation (CP4BA): Why did the Case-init job run ? | The Case-init job runs suddenly, what can be the reason it ran? |
| 2024-06-28 | IBM Cloud Pak for Business Automation 24.0.0 Download Document | This document indicates how to download installation images for IBM Cloud Pak for Business Automation 24.0.0. |
| 2024-06-28 | Failed to gather details of project error with IBM Automation Document Processing | When you open or create an Automation Document Processing project, an error occurs.An unexpected error occurred: Failed to gather details of project <projectname> |
| 2024-06-13 | IBM Cloud Pak for Business Automation 23.0.2 Download Document | This document indicates how to download installation images for IBM Cloud Pak for Business Automation 23.0.2. |
| 2024-06-07 | FileNet Content Manager Release Fix List APARs / Known Issues for IBM Cloud Pak for Business Automation | This document provides a list of the APARs / Known Issues that are included in IBM Cloud Pak for Business Automation (CP4BA) releases that affect the FileNet Content Manager (FNCM) components. The FileNet Content Manager components include FileNet Content Platform Engine (CPE), FileNet Content Search Services (CSS), and Content Services GraphQL API (GQL). |
| 2024-06-06 | What are the limitations for checkbox detection in IBM Automation Document Processing? | Which kind of checkboxes are not fully detected in IBM Automation Document Processing? |
| 2024-05-10 | ODM for CP4BA: zen-audit pod is in constant crashloopback | You have Operational Decision Manager (ODM) for CP4BA and you notice the zen-audit pod is in constant crashloopback with error:/usr/share/rubygems/rubygems/resolver.rb:235:in `search_for': Unable to resolve dependency: user requested 'concurrent-ruby (= 1.2.2)' (Gem::UnsatisfiableDependencyError) |
| 2024-05-09 | Platform navigator operator fails to complete the update if the IBM foundational services operator is upgrade from Version 3.19.9+ to version 3.20 | After upgrading the IBM Foundational Services (Common Services) operator Version 3.19.9+ to 3.20+, the Platform Navigator operator failed to complete the update. Upgrading from Common Services 3.19.9 and above to Common Services version 3.20.x, 3.21.x and 3.22.x is not supported. You can upgrade from Common Service 3.19.9 and above directly to Common Services version 3.23.X. Rollback of IBM Foundational Service operators is supported. You will run into a similar issue. |
| 2024-04-05 | The Case Init failed with "The required case management code module could not be created for the object store. The document is already checked out" exception. | The Case Init failed with "The required case management code module could not be created for the object store. The document is already checked out" exception. |
| 2024-03-27 | IBM Cloud Pak for Business Automation (CP4BA) Case-init job fails with exception java.lang.Exception: Creation of ICM Plugins failed | The case-init job which is supposed to update the Case Manager components fails to complete.Due to this failure, some parts of CP4BA are unusable. |
| 2024-03-04 | IBM Business Automation Studio fails with "Failed to publish services" error | Publishing automation services in IBM Business Automation Studio fails with the following error message:"An error occurred. Your request couldn't be processed."No automation services show up when you search in the logs. |
| 2024-02-27 | Connect timed out error configuring Git connection with Automation Document Processing | When you test or save the Git configuration in an Automation Document Processing project, the test or save fails. The gitgateway pod log shows:java.net.SocketTimeoutException: Connect timed out |
| 2024-02-21 | HeuristicMixedException and SocketTimeoutException occur when promoting or demoting cases in IBM Business Automation Workflow | When using IBM Case Manager APIs in Business Automation Workflow (BAW) to promote or demote case stages under continuous heavy load in a Cloud Pak for Business Automation (CP4BA) environment, it sometimes hangs randomly for 30 seconds and exceptions are thrown in FileNet Content Platform Engine (CPE), BAW and Custom application logs. |
| 2024-02-09 | Fix Lists (APARs) of IBM Content Navigator versions included in IBM Cloud Pak for Business Automation releases | This document provides a list of Fix Lists (APARs) of IBM Content Navigator (ICN) versions that are included in IBM Cloud Pak for Business Automation (CP4BA) releases. |
| 2024-02-07 | CP4BA ODM How to request http access log for pods | In Liberty, you can do access logs with this link https://openliberty.io/docs/latest/access-logging.html However, there is no such thing in CP4BA |
| 2024-02-07 | Mustgather – IBM Business Automation Document Processing | What is the information that is to be collected and provided when you are requesting support assistance for IBM Business Automation Document Processing? |
| 2024-02-06 | Mustgather: Collecting data to diagnose issues with IBM Automation Foundation | This document describes the general information and diagnostic data needed to start troubleshooting issues related to IBM Automation Foundation. If you have a case related to the IBM Automation Foundation, include the diagnostics retrieved from using this document. |
| 2024-02-06 | Double-byte special character encoding issues cause various features to fail like Business Automation Workflow snapshot deployment | Special characters in strings can lead to various issue in Workflow depending on your environment. |
| 2024-02-06 | Authentication failed, invalid user ID or password error is seen when logging in to Resource Registry in Cloud Pak for Business Automation | In Cloud Pak for Business Automation(CP4BA), Resource registry shows the following errors in the dba-rr pod logs when any client tries to log in: "auth: authentication failed, invalid user ID or password" |
| 2024-01-31 | The Red Hat OpenShift Web Console is inaccessible due to the default ingress certificate being expired | When accessing the Red Hat OpenShift Web Console, you are prompted with "Application is not available". |
| 2024-01-15 | The 'no null' constraint is violated ilog.rules.teamserver.model.IlrConnectException: The 'no null' constraint is violated | DC URL upon clicking does not work and say check with administrator |
| 2024-01-15 | Upgrade of FNCM Deployment Failed | The FNCM deployment failed to upgrade from version 5.5.9 to 5.5.12. After the upgrade, only the CSS pod was running, and the CPE, Navigator, and GraphQL pods were not running. Additionally, the CPE service was created without port 9080 TCP. |
| 2023-12-20 | Automation Document Processing engine project database is not initialized correctly | When you create a new Automation Document Processing project within Cloud Pak for Business Automation, project creation fails with the error:The Document Processing engine project database is not initialized correctly. Please contact your system administrator. Refresh the browser after the problem is fixed. |
| 2023-12-15 | Cannot upload documents greater than 2GB using a Business Automation Navigator container in a Cloud Pak for Business Automation deployment | If Navigator is deployed as a container in a Cloud Pak for Business Automation (CP4BA) deployment, an error can occur when uploading files that are larger than 2GB.The same issue does not occur with A stand-alone Content Navigator container A Content Navigator container in a FileNet Content Manager or IBM Content Foundation deployment. |
| 2023-12-15 | IBM Cloud Pak for Business Automation 23.0.1 Download Document | This document indicates how to download installation images for IBM Cloud Pak for Business Automation 23.0.1. |
| 2023-12-14 | auth-idp pod shows CrashLoopBackOff status – NPM issue foundational services 3.17 and prior | The auth-idp pod crashes due to an npm EACCES error. |
| 2023-12-12 | Red Hat OpenShift Platform (OCP) Troubleshooting for IBM Cloud Paks | Cloud Pak users might run into Red Hat OpenShift Platform issues or have questions. The following list of OCP assets are frequently used by support teams when resolving OCP cases. |
| 2023-11-29 | IBM Content Navigator Container Pod Not in Ready State After Upgrading FileNet Content Manager Content Operator to 21.0.3 ifix018 | Following the upgrade of FileNet Content Manager (FNCM) content operator to version 21.0.3 ifix018, we encountered an issue where the Content Navigator (BAN) pod remained in an unready state. Examination of the BAN Liberty messages.log revealed the following error:[11/8/23 5:46:35:512 UTC] 00000025 com.ibm.ws.ssl.config.WSKeyStore W CWPKI0809W: There is a failure loading the defaultTrustStore keystore. If an SSL configuration references the defaultTrustStore keystore, then the SSL configuration will fail to |
| 2023-11-28 | Service Account Absence in Task Manager Role in IBM Cloud Pak Business Automation 23.0.1 | After deploying the Task Manager container from IBM Cloud Pak Business Automation (CP4BA) version 23.0.1, we discovered that the current service account is not assigned to any of the task manager roles in the Task Manager ping page. The REST API result indicates that the service account is not recognized in any task manager role:{"results":true, "content":{"date":1700012942782,"isTaskAdmin":false,"name":"Service_ACC","isTaskAuditor":false,"isTaskUser":false}}We referred to the IBM Documentation link https:/ |
| 2023-11-27 | Cancelling Extraction Training Fails with Automation Document Processing | When an Automation Document Processing Developer cancels extraction training, the cancellation never completes and the training cannot be rerun. |
| 2023-10-31 | IBM Cloud Pak for Business Automation fails to install on ROSA: FAIL – Prerequisites Deployment failed | Installation of IBM Cloud Pak for Business Automation (starter) on ROSA fails, eventhough all prerequisites are met and the IBM License Service operator is running. IBM Documentation installation:https://www.ibm.com/docs/en/cloud-paks/cp-biz-automation/23.0.1?topic=deployments-installing-cp4ba-filenet-content-manager-starter-deploymentHowever, the prerequisites deployment fails with the message "Foundation instance content failed to pass in Ready status." Additionally, the ConfigMap containing the rout |
| 2023-10-26 | No tenant database available creating a project with Automation Document Processing | When you create a new Automation Document Processing automation project, creation fails. Expanding the technical details section shows:"error": { "errorId": "CIWCA13100", "explanation": "There is no tenant database available.", "action": "Please contact System Admin." } |
| 2023-10-06 | ODM roles and permissions are showing as <no value> in Access Control page | In our CP4BA environment Access Control page, the names and descriptions of ODM roles and permissions are no longer displayed. Instead, we see "<no value>". |
| 2023-10-04 | Installing a Case solution using REST APIs failed with "CWTBG0737E: An error has occurred on the server. Please ask your system administrator to check the system log for details." error | The customer installed a Case solution by using REST APIs documented at https://www.ibm.com/docs/en/baw/22.x?topic=solutions-installing-case-solution-by-using-rest-apis. The solution deployment failed with "CWTBG0737E: An error has occurred on the server. Please ask your system administrator to check the system log for details." error. |
| 2023-09-28 | The Case init job failed for a target object store with " inherited property <property name> was not found on the superclass" error. | The Case init job failed with " inherited property <property name> was not found on the superclass" error when the custom tried to configure an extra target object store. |
| 2023-09-28 | Content Designer test documents only display rows for the first twenty pages of a multipage table | When you use Automation Document Processing Content Designer to test documents that contain multipage tables, rows are only returned for the first twenty table pages. The additional pages can still be viewed, but do not show the values in the table.This limitation applies only to table data. Table summary information and nontable KVPs are always be displayed no matter how many pages are in the document. |
| 2023-09-11 | FileNet document upload using ACCE with more than 370MB can cause CPE pod crash and ACCE to return error | Creation of a document using the FileNet Administration Console for Content Platform Engine (ACCE) with content sized more than about 370MB or uploads of multiple documents with a total content size of more than about 370MB can cause the Content Platform Engine (CPE) pod to be evicted due to insufficient memory or out of disk space for ephemeral storage. |
| 2023-08-21 | Creating an Automation Document Processing project fails with Duplicate Content-Length error | When creating a new Automation Document Processing project, creation fails with the error:{"success":false,"status":500,"message":"Parse Error: Duplicate Content-Length"}The error can also be seen in the cds-deploy log. |
| 2023-08-16 | Cannot get authentication token after changing user or password in ibm-adp-secret | When deploying Cloud Pak for Business Automation that includes Automation Document Processing, the login and password values configured in the ibm-adp-secret are propagated to a number of different places within the Cloud Pak. If those values are changed after the initial deployment, the propagated values are not updated. This will cause various authentication errors to occur. |
| 2023-08-01 | Zen upgrade failing due to invalid check for existing storage size in version 4.4.4 | Zen upgrade failing due to invalid check for existing storage size in version 4.4.4 |
| 2023-07-21 | Business Automation Insights is not updating data, most common problems and troubleshooting event emission techniques. | We have implemented Business Automation Insights (BAI) and it is not updating, what can I do to troubleshoot this issue? |
| 2023-07-16 | Can't change case project name by creating a template with a desired name off of the existing case solution project | A user creates a template for a workflow that includes case features. It fails with 'You request couldn't be processed." error. |
| 2023-07-14 | Cannot open a Case solution project in Case Manager Builder, getting "A system error occurred: {0} A system-level error such as an I/O exception or a parsing error occurred. " error | No users are able to open a Case solution project in Case Manager Builder. It generates "A system error occurred: {0} A system-level error such as an I/O exception or a parsing error occurred. " error. |
| 2023-07-13 | Cannot load the Advanced page of an automation Case solution project | A user clicked the Advanced option of the Case solution project, and it returns a blank page. |
| 2023-07-11 | The user can click on the processes multiple times when working with Process Portal in IBM Cloud Pak for Business Automation. How can this be prevented? | I'm working with Process Portal in IBM Cloud Pak for Business Automation. I have a exposed BPD to certain users in Process Portal. As one of those users, I can click on the exposed BPD in the left pane of Process Portal multiple times.I have two questions: Why this behaviour is different from the tradional Process Portal? If I clicked on the exposed BPD, the left pane was hidden, so I would not be able to click on the exposed BPD multiple times. Is there a way to avoid multiple clicks on an |
| 2023-07-10 | Deploy to Runtime Precheck fails with error certificate doesn't match | When you select Precheck as part of deploying an Automation Document Processing to runtime, the precheck fails. The cpds pod log shows:ERROR ] [DBAContentDeployment] UTIL Error: canPingGitServer: error.exception.GIT_failToConnectjavax.net.ssl.SSLPeerUnverifiedException: Certificate for <icp4adeploy-cdra-svc.ejsentdemo.svc> doesn't match any of the subject alternative names: [list of services] |
| 2023-06-23 | Send Email fails in IBM Content Navigator deployed in a container environment | If IBM Content Navigator or Business Automation Navigator is deployed as a container, the HTML-based email service does not work. In this environment, the email service cannot be used to send documents or links to documents. And, email notifications are not sent. |
| 2023-06-22 | Database does not exist error running cp4a-prerequisites.sh script validation with Automation Document Processing | When you run the cp4a-prerequisites.sh script to validate Automation Document Processing PostgreSQL databases, validation fails with the error:FATAL: database "mydatabase" does not exist |
| 2023-06-20 | CDRA pod fails to deploy with Startup probe failed error | When you deploy IBM Cloud Pak for Business Automation with Automation Document Processing, the CDRA pod status does not become ready. The pod event shows:Startup probe failed: HTTP probe failed with statuscode: 404 |
| 2023-06-15 | Document processed by Automation Document Processing returns status of Error | Automation Document Processing documents fail to process, returning a status of Error. This failure occurs with low-quality documents or documents processed concurrently with low-quality documents. The failure occurs only on deployments with OCR engine 2 enabled. |
| 2023-06-12 | FNCM: Retrieve IAM Access Token task fails in Content Operator when deploying Automation Document Processing | When you deploy Cloud Pak for Business Automation to include Automation Document Processing, the Content Operator task FNCM: Retrieve IAM Access Token fails with the error:Failed to get access token, invalid token request parameters server_error |
| 2023-06-06 | IBM Cloud Pak for Business Automation (CP4BA) Case Event Emitter fails to emit some events | While the CP4BA Case Event Emitter is running, it fails to properly emit / capture events that are enabled for auditing. |
| 2023-05-11 | IAM Integration: Failed to add user to ZEN | IBM Cloud Pak for Business Automation Operator is displaying IAM Integration: Failed to add user to ZEN error even though all pods are running or completed status. This needs to be resolved before going to the next environment as part of initial testing. This is a fresh 22.02 install. |
| 2023-05-10 | Target environment could not be modified because of NullPointerException error on Cloud Pak for Business Automation | The java.lang.NullPointerException error is encountered when opening the target environment on Case administration client. |
| 2023-05-04 | IBM Cloud Pak for Business Automation 22.0.2 Download Document | This document indicates how to download installation images for IBM Cloud Pak for Business Automation 22.0.2. |
| 2023-05-01 | Mass Group Deactivation in Cloud Pak for Business Automation components | Some versions of IBM Cloud Platform Common Services can cause problems for IBM Cloud Pak for Business Automation customers that use a large enterprise LDAP. One major problem that occurs is the deactivation of LDAP groups in Business Automation Workflow components of IBM Cloud Pak for Business Automation (Business Automation Studio, Business Automation Workflow, and Business Automation Application). |
| 2023-03-28 | The Address Information datatype in the sys library does not extract some subfields | When you are testing a model in Automation Document Processing, the address information field in the sys library (sys:AddressInformation) does not extract the subfields other than the Postal Mail Address. The extraction failure occurs even when the subfield zones are defined in the training documents. |
| 2023-03-14 | Does custom resource support custom configmap for IBM Content Management Interoperability Services? | Does custom resource support custom configmap for IBM Content Management Interoperability Services? |
| 2023-02-10 | Automation Document Processing spbackend pods timeout after five minutes | When you are deploying or upgrading Automation Document Processing, the spbackend pods never come up running and ready. Every five minutes, the pod logs showWORKER TIMEOUT |
| 2023-02-10 | Automation Document Processing project deployment fails after five minutes | When you deploy an Automation Document Processing project to runtime, the deployment runs for five minutes then reports that deployment failed. |
| 2023-02-10 | Saving an Automation Document Processing Project fails with status code 500 service error | When you save an Automation Document Processing Project, the save fails. The displayed error is:Service errorRequest failed with status code 500 |
| 2023-02-08 | Creating a new Automation Document Processing project fails with Unexpected Error | When you create a new automation project for Automation Document Processing, the project creation fails. The error message shows only Unexpected Error. The project does get created, but if the user opens it, they get a No Available Databases message. |
| 2023-02-07 | RabbitMQ pods repeatedly restart on an Automation Document Processing ROKS deployment | When Automation Document Processing is deployed in a Red Hat OpenShift Kubernetes (ROKS) environment, the RabbitMQ pods repeatedly restart. |
| 2023-02-03 | ODM unreachable when part of the components are installed | When part of ODM components are installed or an ODM component is uninstall, all ODM pages of the remaining components are not reachable. |
| 2023-01-11 | IBM Cloud Pak for Business Automation 22.0.1 Download Document | This document indicates how to download installation images for IBM Cloud Pak for Business Automation 22.0.1. |
| 2023-01-11 | IBM Cloud Pak for Business Automation 21.0.3 Download Document | This document contains a list of Passport Advantage eAssembly installation images for IBM Cloud Pak for Business Automation 21.0.3. |
| 2022-12-24 | How to resolve the issue that Sync Services cannot work by using IBM Content Navigator Zen URL? | When the customer try to deploy Sync Services on IBM Content Navigator (ICN) admin desktop by using Zen URL on IBM Cloud Pad for Business Automation (CP4BA) 21.0.3 ifix008, below error reported:IBM Content Navigator cannot index the configuration parameter's list from Sync Services database. |
| 2022-12-24 | Can not login ICN by using non-Zen URL on CP4BA 21.0.3. | When the customer tries to log in ICN non-zen URL – https://navigator-ibm-cp4ba.apps.XXX./navigator/, it jumps tohttps://icp-management-ingress.ibm-common-services.svc/oidc/endpoint/OP/authorize?XXX.Then, fail to open ICN. |
| 2022-11-28 | Document types missing in Automation Document Processing runtime | When classifying documents in an Automation Document Processing runtime environment, one or more document types are missing. Documents of that type do not get auto-classified and the document type is not available in the menu when reclassifying documents. |
| 2022-11-21 | Extraction training fails with High Traffic in GPU Cluster error when running Automation Document Processing | When you run extraction training with Automation Document Processing, the training never completes. The deep learning log shows:WE ARE FACING HIGH TRAFFIC IN GPU CLUSTER. RETRYING IN 15 MINS |
| 2022-11-15 | How to bypass IBM FileNet P8 Content Engine (CE) server tracing in container deployment | In some circumstances for container deployment, a server problem may prevent loading of the trace logging configuration or may prevent access to the Administration Console for Content Platform Engine or the API to enable tracing logging. For an instance, while FileNet content operator is trying to initialize FileNet P8 domain and running into some issue, it is extremely helpful to troubleshooting the issue given CE server-side tracing can be enabled.We are trying to refer the following IBM Documentation lin |
| 2022-11-08 | Case Init job fails to complete due to The requested item was not found Non-repository object not found errors | Case Init job fails to complete due to The requested item was not found Non-repository object [connection point name] not found errors |
| 2022-10-17 | BAI4S events are not synchronized with BAW, performance fine tuning. | BAI for Server BAI4S is not able to display current events created by Business Automation Workflow. |
| 2022-10-14 | Case Builder fails to load and instead shows "Something went wrong" | When loading Case Builder in a CP4BA environment, the page does not load properly and instead shows the message below: |
| 2022-10-08 | My Cases search returns "No items to display" | Problem summary:1) Enable "Show My Cases Search" on the Cases page in the solution2) If you run the case solution and add cases on the Case Manager Client, then by using the search function, you can find your created cases .3) However, the My Cases search returns no items as shown in the screen images. |
| 2022-09-29 | Microsoft SQL JDBC driver connection error unable to find valid certification path to requested target for IBM Content Navigator Pod | We are installing Cloud Pak for Business Automation(CP4BA) 21.0.3 ifix012, and found IBM Content Navigator(ICN) Pod is always under not ready state, in the messages.log of ICN, we can see the following error indicating Microsoft SQL(MS SQL) JDBC driver connection failure:0000003b SystemOut O CIWEB_SYNC Error: [ @ ] com.ibm.ecm.sync.WebAppListener.contextInitialized()java.sql.SQLException: The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: |
| 2022-09-28 | Image pull error in private container registry server with self-signed certificate in Red Hat OpenShift Platform 4.10.x | We have a private container registry server with self-signed certificate for air gap install of Cloud Pak for Business Automation(CP4BA)21.0.3. We found when trying to pull the container images from private container registry server in OpenShift Container Platform 4.10.x Cluster, we always encounter the following error events:Generated from kubelet on worker0.<OCP_Cluster>4 times in the last 58 minutesFailed to pull image "<private_container_registry_server>:5001/cpopen/ibm-automation-foundation |
| 2022-09-28 | ibm-cpd-cloud-native-postgresql-operator-catalog container image pull failure in mirror image action of air gap install | In brand new airgap install of Cloud Pak for Business Automation(CP4BA)21.0.3 ifix011, ibm-cpd-cloud-native-postgresql-operator-catalog container image has not been pulled in mirror images action. Per the csv ibm-cloud-native-postgresql-4.5.0-images.csv in Case Archive ibm-cp-automation-3.2.11.tgz, the digest for the image is cpopen/ibm-cpd-cloud-native-postgresql-operator-catalog@sha256:4b09002a8a9f0f6832c3f21cf0e6a129274279e4f72907b5faec58b4d3100411.The missing directly caused the pods of ibm-cpd-cloud-na |
| 2022-09-19 | How to add multiple mount points in Filenet Content Platform Engine pod? | Could you let me know how to add multiple mount points in Filenet Content Platform Engine pod?Such as an NFS server and 2 mount points like: 1. /firestore1 2. /firestore2 |
| 2022-09-16 | How to check images available on IBM Cloud Container Registry (icr.io)? | I am getting an image pull error for multiple pods. How can I check if the images are available on the IBM Cloud Container Registry ( icr.io)? |
| 2022-09-16 | Website Viewer widget does not work due to Content Security Policy (CSP) error | When you use the Website Viewer widget in the case details page, you cannot open the specified website in case details. The browser console shows a Content Security Policy error, as seen in the screen image. |
| 2022-09-08 | Upgrading Cloud Pak to latest version by skipping the intermediate version fails to generate new install plan | When following the readme file from any corresponding Cloud Pak documentation to upgrade to the latest version by skipping the intermediate versions fails to create a new, and the latest install plan to upgrade the Cloud Pak. This is applicable only if approval strategy is set to Manual |
| 2022-08-19 | When using Cloud Paks with HTTP/2 enabled OpenShift, 503 errors can be seen logging in or using passthrough routes | When you use an HTTP/2 enabled Red Hat OpenShift (OCP) cluster, HTTP 503 errors can be seen when you log in to the Cloud Pak interfaces. More specifically, the 503 error occurs when the OCP router redirects from a reencrypt route like cp-console to a pass-through route like cpd route or oauth-openshift route. |
| 2022-08-16 | Postgres database pods in CrashLoopBackOff state | Postgres database pods in 'CrashLoopBackOff' state and Postgres pod log show:FATAL: could not load private key file \"/controller/certificates/server.key\": key values mismatchPostgres operator controller manager in 'ibm-common-services' namespace also complains about key mismatch issues. |
| 2022-07-26 | IBM Cloud Pak for Business Automation 21.0.3 ifix9 cannot support LDAP DN with Chinese | IBM Cloud Pak for Business Automation 21.0.3 ifix9 cannot support LDAP DN with Chinese. See screen captures: |
| 2022-07-17 | Why I always encounter first logon error on Business Automation Navigator for non-admin ID? | I always encounter first logon error on Business Automation Navigator for non-admin ID after we upgrade IBM Cloud Pak for Business Automation 21.0.3 IFix005 to IFix009. |
| 2022-06-24 | IBM Automation Document Processing – What are the supported table structures for data extraction in 21.0.3 and later, and which types provide limited support? | Which types of tables support data extraction in Automation Document Processing 21.0.3 and later versions, and which types are not fully supported?For more information about improvements in 22.0.1, see Table detection improvements in IBM Automation Document Processing 22.0.1. |
| 2022-06-21 | The Tours icon isn't in the top banner | When you are accessing or designing business automations or business applications and need help, you notice the Tours icon, which gives you the help menu, isn't in the top banner:The help menu gives you access to various help resources, like tours, videos, and documentation. |
| 2022-06-21 | Troubleshooting Group Synchronization in CP4BA Workflow and Business Automation Studio Components | Groups exposed from the LDAP to IBM Cloud Pak for Business Automation are not available or not synchronized in the Process Admin Console for the IBM Business Automation Workflow and IBM Business Automation Studio components of the IBM Cloud Pak for Business Automation. The LDAP groups are not properly synchronized when these conditions exist in the environment: ROKS authentication is enabled (it is enabled by default) Users and groups from LDAP are added to roles in Platform UI Access Control |
| 2022-05-19 | Install Process Mining with Asset Management, IAF Core Operator crash | IAF Core Operator is crashing when IPM instance is added to cluster on top of Asset Management Install |
| 2022-05-10 | Why logoff does not work after Cloud Pak for Business Automation upgraded to 21.0.3? | I found logoff does not work after Cloud Pak for Business Automation(CP4BA) upgraded to 21.0.3. After logoff, user still can access the feature without any re-logon prompt. |
| 2022-04-13 | CrashLoopBackOff error for PM pods | CrashLoopBackOff error for the processmining-engine |
| 2022-04-07 | Mongodbdir-icp-mongodb PVC – Low disk space | You might notice that PVC used by icp-mongodb-1 is not running properly. Mongodbdir-icp-mongodb PersistentVolumeClaim) pod is full and there is low disk space:PVC Capacity: 20GiBUsed: 19.55 GiBAs an example, you have 3 pods of icp-mongodb-(increment):icp-mongodb-0icp-mongodb-1icp-mongodb-2You wonder how to overcome this issue: Should you do backup/restore for all of each? Should you decrease the pod count to 1 before backup? |
| 2022-04-07 | After upgrade starter pattern to 21.0.3-IF007, non-existent secret key: jvm.options happens on BAStudio pod | If you installed starter pattern with BAStudio before 21.0.3-IF007 (21.0.3). Then after you upgraded the operator to 21.0.3-IF007. You may meet an errorMountVolume.SetUp failed for volume "encrypt-store" : references non-existent secret key: jvm.options |
| 2022-04-05 | Kubernetes/OpenShift CASE Installation (air gap configuration) Digital Signature Validation Failure Troubleshooting | If the cloudctl case commands fail after November 4th, 2021, and if the failure is related to signature validation, check the /tmp/case/case.log file for the reason of failure. The following message is an example error message that provides the reason: Unable to validate the signature against any provided public key. ** Container Application Software for Enterprises (CASE) |
| 2022-03-18 | IBM Cloud Pak for Business Automation Security Vulnerability Policy | This document describes Cloud Pak for Business Automation support policy for security vulnerability issue. As part of its IBM Cloud Pak certification process, IBM performs security vulnerability code scanning on the container images. Each month security fixes are delivered in the interim fixes. Detailed information about the fixes can be found in the interim fix README. Depending on your version, you might need to upgrade your product in order to get the fix for your |
| 2022-01-11 | IBM Cloud Pak for Business Automation 21.0.2 Download Document | This document contains a list of Passport Advantage eAssembly installation images for IBM Cloud Pak for Business Automation 21.0.2. |
| 2022-01-06 | What should we do when searchable variables exceed the limit of 1000? | At both Process Portal or Workplace, CP4BA uses elastic search to search for tasks and workflows. However, there is a 1000 limit of elastic search on the number of searchable variables. Due to this limitation, both BAW on premise and CP4BA on container could be impacted. While user could easily exceed this limit if there is a large number of variables defined and exposed. They could hit the following error message at PFS logs while doing searches at Workplace or Portal.E |
| 2021-09-03 | Red Hat OpenShift cluster image-registry not starting | After you build out the Red Hat OpenShift cluster for Cloud Pak for Automation, why is the image-registry failing to start if you're using Amazon S3 for storage? |
| 2021-08-27 | Will there be a Case Builder "Reset Test Environment" feature in IBM Cloud Pak for Business Automation 21.0.x? | The "Reset Test Environment" feature of Case Manager Builder exists in a non-containerized Business Automation Workflow 20.x and 21.0.x. There is not such a capability in containerized version of IBM Cloud Pak for Business Automation 21.0. Is there a plan to include the feature in a future release? |
| 2021-05-26 | IBM Cloud Pak for Business Automation 21.0.1 Download Document | This document contains a list of Passport Advantage eAssembly installation images for IBM Cloud Pak for Business Automation 21.0.1. |
| 2021-05-10 | Why can't I use the OpenAPI external automation service connection type? | Why can't I use the OpenAPI external automation service connection type? |
| 2021-03-26 | Automation Data Processing: Which types of tables are supported for extraction and which types provide limited support? | Which types of tables support table extraction and which types are not fully supported? |
| 2021-03-09 | How do I remove or reduce retention dates of documents to clean an Automation Document Processing deployment? | How do I remove or reduce the retention dates of documents in an Automation Document Processing authoring environment before running an Automation Document Processing clean project? |
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