How to request a firmware upgrade

1. Open a unique MySupport case for each Cloud Pak System Serial number with a subject of “Upgrade Cloud Pak System Serial Number:  ____ firmware”.
   


2. In the case text, copy and paste this template completed with your information:
   

                             Company name that owns the system:
                             
                             IBM CPS Serial number:
                             
                             ----
                             
                             Client Onsite Contact (You company's representative located at the datacenter)
                             
                             Name:
                             
                             Telephone:
                             
                             Email:
                             
                             ----
                             
                             Data Center Location:
                             
                             Company name:
                             
                             Street:
                             
                             City:
                             
                             State or province:
                             
                             Country:
                             
                             Postal code:
                           



3. Include the required information:
   • The phone number and datacenter contact must be in the country where the IBM Cloud Pak System device is physically located.
   • The contact person is provided to IBM when you open a case.
   
   
4. The case will be transferred to the IBM Cloud Pak System Development and Install Team (also known as CPS SWAT) after it is received by Support.