“We are especially interested in leveraging the summarization features in watsonx.ai to greatly improve service delivery. Providing IT agents with a comprehensive and accurate information source quickly and reliably eliminates the need to go through multiple documents manually. Integrating watsonx.ai capabilities with our data information sources, we can correlate and summarize information from various documents, delivering concise natural language answers.”
David Tan
CTO
CrushBank Technology, Inc.
CrushBank (link resides outside of ibm.com) is an industry-leading AI Knowledge Management platform. The company's AI Engine transforms IT support, enabling faster resolutions, fewer escalations, and unparalleled analytics. CrushBank unlocks previously unsearchable content to provide invaluable support information and helps categorize client interactions for improved decision-making.
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