Conversational Banking
By Michael Conway on 9 January, 2019
How to be a conversational bank – Seven steps to smarter customer service
In my previous blog post I discussed the emergence of conversational banking – the use of highly-capable virtual agents, underpinned by customer data and cleverly-applied AI, to make digital banking personal. So how do you get started – and what are the key things to focus on? Technology is already enabling conversational banking. Platforms such […]