How to build a self-reinventing workforce
Nine principles that underpin skills transformation at IBM When we asked 5,000 business leaders what core skills they look for in the workforce, technical, digital and data skills featured prominently in their responses. As businesses wake up to the reality that data, automation and artificial intelligence will not just feature in but shape their futures, […]
Read it here first; what Telecommunications, Media & Entertainment can learn from the transformation of the book industry
As someone who has tracked the digital transformation of the book business for 12 years, I have always kept an eye on the wider trends across other entertainment industries. My personal view is, with the consumer at the heart of all of our businesses, there is always plenty to learn from each other. IBM have […]
How COVID-19 has accelerated digital transformation – and how to stay ahead in 2021
The disparity between digital haves and have-nots has never been greater, but it’s never too late to innovate. The mounting pressure for businesses to fast-track their digital transformation journeys was kicked into overdrive in 2020. While the bell has long been chiming for businesses to rapidly adapt, harness the power of data and streamline their […]
Let’s get personal: CX transformation to a segment of 1
There are broadly three intertwined factors that are driving transformation in customer experience in 2020. And, while wrestling with the complexity behind such change can be daunting, the upside for businesses who get it right can in itself be transformational. The first driver here is customers themselves. In a year that has accelerated online interaction […]
Redefining the contact centre of tomorrow
It’s still early to draw conclusions for the year 2020, however, it’s likely that businesses will remember it as a time when the workplace changed forever. When, for many companies, the sudden shift to remote working and working from home coincided with a surge in customer calls. To face the challenge, customer contact centres need […]
Return to the workplace with confidence
2020 has been the year of unforeseen challenges for businesses and society alike. In the face of crisis, people are becoming increasingly concerned with health and safety measures. To demonstrate to employees that they are protected, organizations need to ensure that health and safety policies are being fully implemented and that there are quick responses […]
It’s time for enterprises to learn from experience
IBM iX European Client Innovation Centres lead, Andrei Savin, argues that customer experience can be both a catalyst and a guiding principle for enterprise transformation. As the world starts to emerge from pandemic-fueled disruption, many of us are sensing an opportunity to consciously reset the way business and society operate. We’re all facing up to […]
Why Salesforce is a secret weapon for digital transformation
As the IBM Bluewolf team publishes its ninth annual The State of Salesforce report, Luis Chiang, Salesforce Innovation Unit Leader, IBM EMEA, argues that businesses facing up to digital transformation can make significant headway by creatively building on a platform they’re probably already using. I’m always excited about the release of The State of Salesforce, […]
The key to exceptional experiences? Harnessing the speed of change
2020 has transformed the way we live and work. With the pace of change only set to accelerate, Tracey Gilbert, Business Unit Leader, Enterprise Strategy & iX, looks at how businesses can use speed as an advantage to design better experiences for customers and employees in the long run. It’s safe to say we’re living […]
Why it’s time to get smart about experience.
As the world’s businesses start to reopen, it’s time to rethink how we move forward. The key to transforming our businesses for the future, writes John Sullivan, Managing Partner, IBM Enterprise Strategy & iX, EMEA, is to lead with experience. Exceptional experience has long been recognised as a critical factor for business success. As customers, […]
Never underestimate the power of the contact centre
In a hyperconnected world, customers have come to expect great experiences – anywhere and anytime – whether they’re checking their bank balance on their mobile, calling a gas company to query a bill or ordering a pizza online. In their quest to meet such modern demands, businesses have expanded their communication channels and this, in […]
Unlocking the potential of industrial digitalisation with 5G
Innovative thinkers across Britain are using their creativity to harness the power of 5G to boost economic productivity, reduce pollution and congestion, and develop the next generation of entertainment. In the North of England the focus is firmly on accelerating the growth of advanced manufacturing across the region. There are many possibilities for innovation and […]
Post COVID-19 Divestments – An Increasing Need for Resilience
Without a shadow of a doubt the COVID-19 pandemic has had a profound impact on humanity and our way of living, and this has required considerable change in how businesses operate and plan for such events. We are witnessing a financial crisis and this is creating ongoing uncertainty in the global economy. The impact is […]
COVID-19 recovery with Artificial Intelligence
Accelerating COVID-19 recovery with Artificial Intelligence As organisations across Ireland are looking to move forward and apply the lessons learnt from the first wave of the pandemic, they are faced with an overwhelming amount of information from within their business. Or ironically, a lack of the information they actually need to solve problems and help […]
CBM4Cloud Workshops
CBM4Cloud Workshops Since the turn of the year, alongside my usual job responsibilities, I have found myself running Component Business Model for Cloud (CBM4Cloud) workshops with our Public Sector clients. For those who are not aware, a CBM4Cloud workshop is a method that IBM uses (with or without a client) to understand the client landscape […]