Building a “future of work” that works
Building a “future of work” that works “In these unprecedented times”: the words as familiar as the pandemic by now, thanks to the radical and accelerated pace of change we’re living through. Work is changing. Technology is changing. And so are we. While Covid 19 has undoubtedly served as an accelerant, businesses have grappled […]
Returning to Serve Customers: What learnings can Retailers take from Wimbledon?
Returning to Serve Customers: What learnings can Retailers take from Wimbledon? Much like a tennis match opponent, today’s customers are a moving target with needs and habits changing frequently. Since the pandemic, customer expectations of the desired digital experience have significantly changed from what they once were – a complex challenge for retailers to continually […]
Defence data – a new strategic asset
Much of defence is populated by a fragmented heritage of legacy solutions. Data, process and associated organisations are frequently siloed. This is one of the major inhibitors to realising the vision of integrating defence domains so that services can operate as one, not just nationally but in coalition. The support chain legacy Engineering and Asset […]
Accelerating into a new era for IBM UK and Ireland
Accelerating into a new era for IBM UK and Ireland Investing in our people, our partners and our locations We have never lived in such an extraordinary age with monumental changes taking place over the last year. The extent of uncertainty and change everyone has dealt with in all aspects of their lives throughout […]
New IBM Data: European businesses have accelerated the adoption of artificial intelligence due to the pandemic
New IBM Data: European businesses have accelerated the adoption of artificial intelligence due to the pandemic. UK slowly increases its adoption of artificial intelligence but lags behind Europe: do UK businesses risk losing out to their more tech-savvy neighbours? Artificial intelligence (AI) sits at the very heart of digital transformation; its increasing adoption is fundamentally […]
Managing Unprecedented Workloads in 2020’s Market Volatility
Managing Unprecedented Workloads in 2020’s Market Volatility. 2020 was a challenging year for all of us, for many differing reasons, but it was certainly not a year of standing still for most organisations, in fact many businesses saw previous trends accelerate in 2020. In a recent study McKinsey found “responses to COVID-19 have speeded the […]
Will AI ever be completely fair?
Amidst the celebrations and anticipation of the good that AI can bring, cases of bias in AI have rightly been called out. Bias in AI is cited as a main factor for why, in Edelman’s 2021 Trust Barometer, trust in tech is at an all-time low. As AI’s capabilities expand, can we assume that more […]
Managing Regulations and Risk in Financial Services: Exploring the benefits of a hybrid cloud environment
Managing Regulations and Risk in Financial Services: Exploring the benefits of a hybrid cloud environment. Banks have ramped up adoption of cloud technology in the past few years, fuelled by greater understanding of the technology and changing regulations in many jurisdictions, as well as its deployment by the challenger banks, which has proved in practice […]
Data Fabrics – Weaving Culture Change into Digital Transformation
Digital transformation has been a business buzzword for decades and there are many definitions from the major strategy consultancies, technology giants, universities and thought leaders. A data fabric however, is a new concept, but the market expected to grow to $4.5 billion by 2026, which is partly driven by an explosion of the cloud. IBM […]
AIOps is a Journey and a Destination
According to Gartner (Gartner and Moore), IT teams are dealing with increasing amounts of data and a wider variety of tools to monitor that data. This is resulting in greatly increased complexity in keeping the system in a good operational state, and can cause “significant delays in identifying and solving issues”. “IT operations are challenged […]
Scaling your enterprise innovation with start-up speed
Practical strategies to accelerate the delivery of your future growth initiatives A collaborative chat between Sabine VanderLinden – CEO & Managing Director – Alchemy Crew and Holly Cummins – STSM Innovation Leader – IBM Garage We do not have a choice. Our world must become comfortable living with a heightened level of uncertainty. Learning from […]
Operational Resilience in the Contact Centre: Leveraging AI to deliver Service Excellence
Operational Resilience in the Contact Centre: Leveraging AI to deliver Service Excellence The rapid adoption of digital AI-infused engagement channels to deliver service continuity in Contact Centres is well known, but less known is how these channels can actually deliver even more value for traditionally cost and time intensive operations, these additional outputs include: […]
Four reasons your AI plan is failing (and how to fix them)
Despite billions of dollars spent on AI and digital-transformation programmes over the last twenty years, failure rates in delivering intended outcomes are now at about 75%. Three-quarters of these initiatives fail. Why? Because ideation is easy, and implementation is not. A good idea about how to use and automate data is not the same thing […]
Digital Transformation: Don’t make it open heart surgery!
Digital Transformation: Don’t make it open heart surgery! Technology has for many years been a key driver of revenue growth in a time of crisis, but according to an IBM IBV Study, 60% of organisations are using the COVID-19 pandemic to dramatically accelerate their company’s digital transformation. Organisations need to be agile, robust and secure, […]
Converting a crisis into an opportunity – three ways that a Smarter Supply Chain offers resilience
Converting a crisis into an opportunity – three ways that a Smarter Supply Chain offers resilience The past 12 months has tested the worlds’ supply chains, exposing critical vulnerabilities and the painful truth that many companies have limited visibility of their supply chains, while only a small number actually have visibility into production. Operational […]