Using AI to Transform the Customer Experience
What Can You Learn from the Past? The old cliché still holds true: if you don’t learn from history, then you’re likely to repeat your mistakes. But by digging into the past, you can uncover a wealth of insights to guide your next initiative—and this is especially true as companies aim to unlock the huge […]
Think London 2018 – THINK You’re Ready?
How are emerging technologies changing the way we live, work and interact with one another every day? How can artificial intelligence bring the future even closer? How can we win the cybersecurity game? IBM’s signature UK event, Think London 2018, will provide you with answers to these questions by showcasing how we are helping clients […]
Football’s Must Win Game
Football is changing. Season ticket holders are getting older and digital disruption threatens the status quo and the traditional way fans view the beautiful game. With full stadiums and the continued growth in TV revenue no longer guaranteed, it is time for football clubs to harness the power of technology to enhance fan experience, without […]
Cloud computing; is it the treatment for our over-burdened NHS?
Faced with a growing, maturing population and diminishing resources, it’s crunch time for the NHS. Rising patient numbers mean there’s more data to interpret, which puts a strain on ageing technology. Combine this with a public that expects faster, more secure, more personalised care, and something has to change. Under these pressures, the NHS struggles […]
Ensuring Trust in Government Services
Becoming Citizen-Driven The focus on the consumer driving digital disruption in commercial sectors has raised expectations of Government. The whole of government is becoming citizen centric, and digitising government demands that today’s departments silos are spanned. Government is becoming devolved and decentralised and the technical challenge is accentuated by the business change. Citizen-centricity demands one […]
The Ethics of AI in Government
“How was the decision made?” The department’s minister and permanent secretary sat before a select committee looking into a recent tragedy. “The system made the decision using artificial intelligence,” came the reply. The decision made was poor and had triggered a catastrophic sequence of events. “How did the system make the decision?” the chairman persevered. […]
Digital Transformation – How to Differentiate and Create Competitive Advantage in the Digital Era
Over 60 years, Information Technology (IT) industry has and continues to transform organisations through digitising and automating tasks and processes. Starting with simple mathematical operations, IT has now evolved to highly complex algorithms that, for example, can compute and predict national demand for utility consumption every few minutes. A by-product of automation is data – […]
The government AI project has already begun
Public sector bodies around the world are already reaping the rewards of investing in AI technology. Originally published in NewStatesmen. By Ian Baker. The promise of artificial intelligence is no longer a nebulous concept on the horizon. The private sector is already exploiting its possibilities, and governments are following suit. We use the broad term […]
AI can help media companies gain competitive edge. It’s do or die!
Fundamentally, media and entertainment companies thrive by engaging audiences. However, in a world where, on average, adults check their phones 150 times per day, a frequency that rises to 300 times for teenagers* (*Director TV Personalisation, Sky UK, Sept 2018), true engagement – where the audience is invested in the experience and keen to return […]
AI: If it’s not in your call centre, how are you delivering the best customer service?
Here are a few tips on where to invest and how to get started with AI Be in no doubt, Artificial Intelligence is here, and it is changing everything, augmenting humans to achieve and deliver more. The reality is that AI is impacting our lives in many ways every day, sometimes visible, mostly unseen, and […]
Artificial Intelligence: a Step Change in Customer Engagement
Experience. It’s been the buzzword on everyone’s lips for some time. Media and entertainment (M&E) companies want to create new content, make it available anywhere, anytime (sometimes real time) and make it personal. Telecom businesses want to offer a different set of services, move away from commodities, and in doing so set themselves apart with […]
Artificial Intelligence to Analytics: How Wimbledon Extracts Value from Data
From artificial intelligence to analytics, Wimbledon has pioneering the use of technology to improve the fan and player experience. At the start of July, the grass was mown, the strawberries were picked and the AELTC was once again welcoming the world to SW19. Behind the scenes, we were busy too. Over 4 million match statistics were collected as […]
Retail Banks Must Get Smart With Artificial Intelligence
Retail banking is changing at a blistering pace. Online only challenger banks like Monzo have shot from 50,000 to 750,000 customers in little more than a year. Physical bank branches continue to close, meanwhile some 670 have already shut their doors this year, 879 last year, according to data from consumer rights organisation Which. Never, […]
Artificial Intelligence Bridges the Supply Chain Gap
Retail and consumer products companies continue to innovate in the area of customer engagement. It’s clear they believe if they don’t do this they’ll be left behind, or possibly even disrupted out of business altogether. At the same time, we continue to see significant investment in operations, including robotics and automation in distribution centres. But […]
Artificial Intelligence: New Possibilities for Government
Every company has customers that they care deeply about. Whether you are a retailer selling Italian furniture, an electronics company in China manufacturing the latest computer device, or an oil and gas company delivering oilfield services in Canada, customer is king. However, I would argue that the most important customer-company relationship is that between a […]