Blockchain: empowering retailers to forge stronger links with customers
Of all the new technologies that have come to prominence over the past decade, none has received more attention—or more hype—than blockchain. However, it’s only now that the cryptocurrency bubble is deflating that blockchain’s true potential value for businesses is coming into focus. At IBM, one of the key blockchain “centres of gravity” is for […]
Let them build tech
So many CIO blogs out there are telling you to worry about shadow IT. Lock it down, control it, close all the loops and take down any new tech you find. Prevent, control and lockdown. After all, who else is getting 3 am calls from annoyed CEOs when technology falls down? I have a different […]
Love – 30: IBM and Wimbledon celebrate 30 years of Technical Partnership and Innovation
With the All England Lawn Tennis and Croquet club readying themselves to open the doors for Wimbledon 2019 on July 1st, IBM will be celebrating a three-decade partnership of technological innovation with the world’s most prestigious tennis tournament. Both parties are busy preparing themselves to serve up the best fan engagement experience to date, powered […]
Cloudy with some fog on the edge
To quote Monty Python “what have the Romans ever done for us”? The same question in the future may well be asked of cloud computing, and how it has changed the face of computing, driven a new wave of technology and enables business/digital transformation. So what has cloud computing done for us? Most people think […]
The Future of Breach Preparedness
A crucial element for any organisation’s resilience is the ability to put comprehensive plans and preparation exercises through rigorous real-world scenarios. Scenario planning and training is the norm for the emergency services, armed forces, and airline industry to name a few. Information technology and cybersecurity industries historically have not been at the same level of […]
Where we’re going, we don’t need roads!
There is a Danish saying you may have heard that “it’s difficult to make predictions, especially about the future”. That’s never been truer than in today’s challenging business landscape. The rate of change is increasing exponentially. New technologies, new ways of working and new business models are emerging. How do you make sense of it […]
Hyper-localised retail: Stay relevant with local data
Originally published in Essential Retail. Modern consumers have drastically changed the retailing landscape as their expectations can be instantly satisfied across multiple channels and locations. As a consequence, proximity and relevance are key to retailers seeking to keep their competitive edge and delight their shoppers through unique in-store experiences. Retailers aim to achieve efficiency and […]
Blockchain Project Roadmap
Over the past month, Stacy and her peers – all department head of a large government agency – have been frequently exposed to dozens of articles and events around blockchain, talking about the great potential it could unlock in the government domain. Yet, she and her colleagues are struggling to see a feasible approach to […]
Pitching for Success: Deepening Customer Engagement with AI
News reports tend to sensationalise the existing state and future potential of AI technology, leading to unrealistic expectations in the business community and generating unfounded concerns in wider society. Thanks in part to the hype surrounding AI, many C-level executives are unsure how they can add value to their organisations with the technology. Recent research […]
Artificial Intelligence – a team sport
What does it mean to deploy artificial intelligence into your business and what makes an AI project successful? These are some of the many questions we will be tackling in depth at our upcoming event on the 21st May at The Groucho Club, but until then, here are some topics you might wish to consider. […]
Employee Experience: Making work worthwhile
Why employee experience is a deal-breaker for successful companies In recent years, organisations have ploughed resources into enhancing the customer experience. This is, and will always be, an important focus area. But IBM research shows that employee experience is just as vital to the productivity and resilience of a business. As we discussed at the […]
Redefine the rules. Realise transformation.
What’s the point of architecture that can go faster, if you don’t go faster? As the Worldwide Development Discipline Leader for the IBM Cloud Garage, I work with clients who are trying to shift their businesses to the cloud as a way to beat their competitors to market, now and in the future. Companies feel […]
Making tomorrow: why culture matters most when it comes to AI
Welcome to our HR Modernization Playbook: Tomorrow’s people – Why HR matters more than ever in the age of artificial intelligence. Digital transformation is happening faster than ever. The adoption of artificial intelligence (AI) and automation will redefine jobs, enhance employee productivity and accelerate workforce development. In fact, skills and culture – not technology – […]
MobileID: ID verification with IBM Cloud
Thanks to the internet, business is more globalised than ever. But with fewer face-to-face transactions, how can organisations be sure that potential customers are who they say they are? At MobileID, we’re providing an answer with our ID verification mobile apps built in the IBM Cloud. Solving the identity puzzle Building trusted relationships is an […]
Getting banks smarter with mortgages
Leading a revolution in the mortgage market Choosing a mortgage is one of the most important financial decisions most consumers ever make. It can also be a difficult one to get right. The days of the 20-year mortgage taken out with the family bank is receding; customers are shopping around for the best deals, both […]