Who Said Stores are Dead, Long Live the Connected Store…
As a repeat attendee at NRF’s Big Show in New York, I have seen a notable shift in theme from “omni-channel retailing” to the “Connected Store”. With retailers putting more and more connected devices and technologies in the store, and industry suppliers embedding AI in evolving solutions, it’s apparent that retailers have a wealth of […]
Degree Apprentices – working for the tech sector
Digital & Technology Solutions degree apprentices are making an important contribution to IBM and the digital economy. At IBM, we have over 50 Digital and Technology Solutions degree apprentices, studying at University of Exeter, Manchester Metropolitan University and the Open University. Our first cohort of degree apprentices graduated from Queen Mary University of London and […]
Building new business models to support the energy transition
Across many sectors of industry, we have seen significant disruption in the past few decades. In the retail space, we have seen around 20% of trade go online since the turn of the millennium and a move to out of town retail parks with the corresponding demise of the high street, while in the leisure […]
Implementing Cloud Service Management Capability
In blog #3 I described the key process, organisation and tool capabilities required for Cloud Service Management. In this blog I’ll focus on how to implement these capabilities. At this stage the Service Management Target Operating Model has been defined and the next step is to implement the enabling capabilities in order to transition to […]
Artificial Intelligence to Create Art
Reflections on the Artists on Artificial Intelligence event, run by Lumen Art Projects at IBM Southbank on how to use artificial intelligence to create art. When technologists and artists challenge each other, we build more innovative experiences. This was the reason that IBM recently hosted a Lumen Art Projects event called ‘Artists on Artificial Intelligence’ […]
Climate Change and Energy Transition
We are getting used to news of failure on hitting climate change targets. The latest WMO provisional statement on the state of the Global Climate highlighted that instead of a carbon reduced, carbon emissions actually increased by 1.5% a year over the past decade, requiring a 7.6% reduction every year to 2030 to stay within […]
Key Capabilities required for Cloud Service Management
My previous blog described the core Service Management functions required to deliver cloud as a service. This blog expands that description by highlighting the key tool, process and organisation capabilities required to enable those functions. Without these capabilities an IT department will not be able to effectively or efficiently operate a cloud service in a […]
CFO: the restless reinventor – Chapter 4
Insight is everything for the disruptive CFO In previous chapters, we discussed the pivotal role the CFO plays in setting the agenda for decisions that can make or break the business. At the heart of this shift is the abundance of data available, and the proliferation of technology that helps us to process that data […]
IBM Public Cloud for Financial Services
The most open and secure public cloud for business IBM is the leader in Hybrid Cloud for Enterprises. Several large financial institutions such as Westpac, Lloyds, BNP Paribas, Santander and many more across the globe have trusted and chosen IBM for their transformation and journey to the cloud. IBM provides great choice and flexibility to […]
How to build a vault for your digital wallet
Custody – foundation of the digital assets market? With the rise of platform banking infrastructure and armed with digital banking licenses, fintech startups are quickly bringing traditional and blockchain banking services. These services potentially upend the establishment with new forms of capital formation, liquidity, and efficiencies in payments and managing assets. Institutional investors, crypto hedge funds, […]
Best Practice Cloud Service Management
In my last blog I wrote about the impact of cloud computing on IT Service Management. This blog continues the theme by describing the IT Service Management functions necessary to deliver cloud infrastructure services. Delivering infrastructure as a service requires IT Service Management to move closer to Infrastructure Management (or IT Operations) and combine multiple […]
Impact of Cloud Computing on IT Service Management
You wouldn’t be completely wrong if you made this general comment regarding most organisations’ cloud infrastructure strategy, “use public cloud services for Test and Development environments and develop an on-premise IaaS for Production environments.” This relatively simple approach is borne out of the need for IT Infrastructure Management to be more responsive to Development Projects […]
Empower your people
Culture matters: humanity is at the heart of the Cognitive Enterprise Technology may be driving the current evolution of business. But smart organisations realise that becoming a Cognitive Enterprise requires more than just a few training sessions on the latest software. It necessitates a significant shift in skills, attitude and culture that empowers employees to […]
Design intelligent workflows
Humanising machines: how intelligent workflows will transform customer experience. When we talk about the ways in which AI is going to change the world of business, all discussions lead back to one important point. The truly successful Cognitive Enterprise is one in which technology works alongside people to enable the best possible customer experience – […]
Think Summit London 2019: In Pictures
Think Summit London 2019, IBM’s annual festival of innovation, took place on 16th October; welcoming business leaders, industry experts, innovators and technology enthusiasts to the iconic Olympia London. Attendees explored how IBM is channelling cutting edge research and technology into protecting the future, helping to sustain not just business growth but also people and […]