Artificial Intelligence
Pitching for Success: Deepening Customer Engagement with AI
News reports tend to sensationalise the existing state and future potential of AI technology, leading to unrealistic expectations in the business community and generating unfounded concerns in wider society. Thanks in part to the hype surrounding AI, many C-level executives are unsure how they can add value to their organisations with the technology. Recent research […]
Artificial Intelligence – a team sport
What does it mean to deploy artificial intelligence into your business and what makes an AI project successful? These are some of the many questions we will be tackling in depth at our upcoming event on the 21st May at The Groucho Club, but until then, here are some topics you might wish to consider. […]
Virtual Retail – How AI is enabling a dialogue to make customer engagement personal
Retailers are on the front line of a dramatic shift in the way customers engage with businesses. The internet and smartphones have ushered in an “always-on” culture whereby we expect to be able to find everything we want and need at the swipe of a screen, to be delivered at a time that suits us. […]
Who is the best teacher of artificial intelligence?
When it comes to teaching Artificial Intelligence (machine learning), who is best placed to be the teacher? The ability to pass on your knowledge to others is a great gift and the best teachers are those who not only can “do” (unlike the old adage) but also excel in doing. But what about teaching a […]
From flags to Yam stations to digital! Networks – more important than ever
I have recently finished reading about the life of Genghis Khan, his battles and all conquering armies and his heirs. So how do you get to Genghis Khan and networks in the same sentence whats the link? Ghengis and his predecessors were not only masters at warfighting and land grabbing they were also very clever. […]
HR, disrupted: six things to get the board on board with AI
Welcome to our HR Modernization Playbook: Tomorrow’s people – Why HR matters more than ever in the age of artificial intelligence. Digital transformation is happening faster than ever. The adoption of artificial intelligence (AI) and automation will redefine jobs, enhance employee productivity and accelerate workforce development. In fact, skills and culture – not technology – […]
Think Summit Dublin: Technology that works Smarter not Harder
Did you know that Blockchain is smoothing the journey from a coffee bean to your coffee cup? Or that Quantum computing is used by both academic institutions and Fortune 500 companies? Many of you may never have heard of these concepts before, or perhaps you have but are unsure how they could benefit you and […]
Cloud Expo Europe 2019 – We’ve had the conversations, now let’s build the future together!
Cloud Expo Europe 2019 has come and gone in the blink of an eye. The London Excel saw thousands of delegates descend upon it throughout the course of Tuesday and Wednesday this week, eager to see the latest cloud innovations the industry has to offer as well as have meaningful conversations to help further their […]
Home is where the heart is
The modern family is not one where we all live in the same house, this is often driven by our desire for independence, once we become adults, we more often than not want to spread our wings and build our own nest. However as “adult children” move away, their parent and elderly relatives grow older […]
England Rugby and IBM
With England, Ireland, Scotland and Wales all set to play this weekend, rugby is on many of our minds. You may have seen that The Rugby Football Union (RFU) recently announced IBM as an official partner of England Rugby, which is something I’m very excited about. Under the partnership, we are working together using IBM Cloud […]
The next level of collaboration between IBM and Vodafone
I’m excited to share the next level of our two decades of collaboration between IBM and Vodafone today, which accelerates our strategy to drive consistent and open Cloud management. Our two companies have entered a new strategic commercial agreement to provide clients with the open, flexible technologies they need to integrate multiple clouds. We’ve also […]
The Rise of Virtual Assistants: Lessons on Scale and Bias for Your AI Projects
Artificial intelligence (AI) is set to remain a red-hot growth area. Research from the International Data Corporation (IDC) estimates that by 2022, global spending on AI projects will reach $77.6 billion: nearly three times the forecast for 2018. But as telco, media and entertainment companies press ahead with AI initiatives, significant challenges lie ahead. As […]
From hype to help – Making AI real for supply chain professionals
At this point, supply chain professionals might be getting a bit impatient with AI. You’ve likely heard how this technology is poised to revolutionise the supply chain. But as a supply chain professional, you’re not working in R&D; you’re responsible for P&L. The obvious question is: what’s in it for me and my bottom-line performance? […]
How to be a conversational bank – Seven steps to smarter customer service
In my previous blog post I discussed the emergence of conversational banking – the use of highly-capable virtual agents, underpinned by customer data and cleverly-applied AI, to make digital banking personal. So how do you get started – and what are the key things to focus on? Technology is already enabling conversational banking. Platforms such […]
Banking with personality
The future of banking is conversational People don’t stand for inconvenience these days. We buy everything from shoes to fridge freezers at the swipe of a screen. We stream films on the day of release and watch entire boxsets in one sitting. We don’t wait to catch up with friends in person – we send […]