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How Virgin Money is Humanising Digital Experiences with AI
Today, every company is selling a digital experience – and competition is fierce. Hyper-personalisation is the new high bar for success, as customers demand relevant suggestions and seamless service. But bespoke service is not enough. Customer experiences must also be intuitive, offering people something helpful without them having to ask for it. Generative AI is […]
The interesting thing about Voluntary Carbon Markets
I have spent some time recently with people who talk a lot about Voluntary Carbon Markets (VCM) and Digital Measurement, Reporting and Verification (dMRV). It’s a new area for me, and it’s proving really interesting. The backdrop to this is that the IPCC’s 2023 Report on Climate Change warns “that there is a more than […]
How Virgin Money is Humanising Digital Experiences with AI
Today, every company is selling a digital experience – and competition is fierce. Hyper-personalisation is the new high bar for success, as customers demand relevant suggestions and seamless service. But bespoke service is not enough. Customer experiences must also be intuitive, offering people something helpful without them having to ask for it. Generative AI is […]
Outsmarting the Digital Rogues: Celerity’s Journey to SOC Modernization
Remember SolarWinds? The software update that delivered malware to thousands? Imagine a legacy security system, slow and reliant on signatures, like a grumpy old guard dog. It barks at familiar threats, but this wolf in sheep’s clothing (the update) slipped right by. Hackers lurked undetected for months, finally wreaking havoc. Legacy defences? Powerless. Moral of […]
Transforming B2B Sales: Unleashing the Power of AI and Automation in Telecommunications
In the dynamic world of telecommunications, staying ahead requires constant innovation. VMO2, a renowned leader in the field, recently embarked on a journey to evaluate latest technology as an opportunity to enhance end-to-end customer experiences and automate low-value tasks within their B2B sales process. The aim was to achieve time and cost savings, while improving […]
Achieving sustainability ambitions with IBM AI technology
I recently attended The Economist Sustainability Week where I had some interesting conversations with other Heads of Sustainability. The one common thread was the belief that there’s never been a more pressing time for urgent, effective action to achieve our sustainability ambitions. We are at a critical juncture. Stakeholders are demanding a greater commitment to […]
AI and the Changing Nature of Work
As companies look ahead to 2024, we can be confident that deploying AI will be high on the business agenda. For those business leaders looking to harness AI to boost productivity, one critical area to explore should be AI in the workplace. The use of AI and machine learning in the workplace is not particularly […]
Will GenAI bring us greater operational agility?
It has been quite an exciting summer for tech in government, with the buzz around Generative AI rippling across Whitehall. 80% of all public and private sector organisations will have incorporated AI into their business processes during the next three years. GenAI raises some interesting questions about whether the public sector can effectively use it […]
Securing cyber-physical systems with IBM-Exalens co-created CPDR solution
On December 23, 2015, in the heart of winter, several Ukrainian power companies were targeted by hackers in a well-planned cyberattack. Suddenly, almost a quarter-million people found themselves without electricity, and the companies affected were scrambling to restore power. This wasn’t a random malware that happened to sneak in – the attack was specifically designed […]
Unlocking the power of data with artificial intelligence to accelerate innovation
Unlocking the power of data with artificial intelligence to accelerate innovation Data is the lifeblood of business – it drives innovation and enhances competitiveness. However, its importance was brought to the fore by the pandemic as lockdowns and social distancing drove digital transformation like never before. Forward-thinking businesses have started to grasp the importance of […]
IBM and Adobe: Empowering Creativity
IBM and Adobe: Empowering Creativity Creative leaders and their teams with enterprise-scale content outputs have hit the limits of complexity in creating, managing and optimising their content for a great, personalised customer experience. To empower creative teams to deliver quality at scale and speed, Adobe and IBM have teamed up to bring an end to […]
Bringing Together Women in AI
Bringing together women in AI. As part of my commitment to creating a more diverse and inclusive technology landscape, I am having a series of conversations with women who are leading AI projects in their businesses. In this episode I speak to Jennifer Turner, Senior Director, Digital Innovation, Strategy and Transactions, EY-Parthenon, and a recent […]
Six steps to solving the sustainability data challenge
Six steps to solving the sustainability data challenge Over the past 18 months, uptake of some of the United Nations sustainable development goals has accelerated, with some very prominent global enterprises making commitments to environmental and social change. The target date cited by these announcements is 2030. That gives businesses less than nine years […]
New IBM Data: European businesses have accelerated the adoption of artificial intelligence due to the pandemic
New IBM Data: European businesses have accelerated the adoption of artificial intelligence due to the pandemic. UK slowly increases its adoption of artificial intelligence but lags behind Europe: do UK businesses risk losing out to their more tech-savvy neighbours? Artificial intelligence (AI) sits at the very heart of digital transformation; its increasing adoption is fundamentally […]
AIOps is a Journey and a Destination
According to Gartner (Gartner and Moore), IT teams are dealing with increasing amounts of data and a wider variety of tools to monitor that data. This is resulting in greatly increased complexity in keeping the system in a good operational state, and can cause “significant delays in identifying and solving issues”. “IT operations are challenged […]