Perspectives
Why Salesforce is a secret weapon for digital transformation
As the IBM Bluewolf team publishes its ninth annual The State of Salesforce report, Luis Chiang, Salesforce Innovation Unit Leader, IBM EMEA, argues that businesses facing up to digital transformation can make significant headway by creatively building on a platform they’re probably already using. I’m always excited about the release of The State of Salesforce, […]
The key to exceptional experiences? Harnessing the speed of change
2020 has transformed the way we live and work. With the pace of change only set to accelerate, Tracey Gilbert, Business Unit Leader, Enterprise Strategy & iX, looks at how businesses can use speed as an advantage to design better experiences for customers and employees in the long run. It’s safe to say we’re living […]
Why Salesforce is a secret weapon for digital transformation
As the IBM Bluewolf team publishes its ninth annual The State of Salesforce report, Luis Chiang, Salesforce Innovation Unit Leader, IBM EMEA, argues that businesses facing up to digital transformation can make significant headway by creatively building on a platform they’re probably already using. I’m always excited about the release of The State of Salesforce, […]
Never underestimate the power of the contact centre
In a hyperconnected world, customers have come to expect great experiences – anywhere and anytime – whether they’re checking their bank balance on their mobile, calling a gas company to query a bill or ordering a pizza online. In their quest to meet such modern demands, businesses have expanded their communication channels and this, in […]
Unlocking the potential of industrial digitalisation with 5G
Innovative thinkers across Britain are using their creativity to harness the power of 5G to boost economic productivity, reduce pollution and congestion, and develop the next generation of entertainment. In the North of England the focus is firmly on accelerating the growth of advanced manufacturing across the region. There are many possibilities for innovation and […]
COVID-19 recovery with Artificial Intelligence
Accelerating COVID-19 recovery with Artificial Intelligence As organisations across Ireland are looking to move forward and apply the lessons learnt from the first wave of the pandemic, they are faced with an overwhelming amount of information from within their business. Or ironically, a lack of the information they actually need to solve problems and help […]
CBM4Cloud Workshops
CBM4Cloud Workshops Since the turn of the year, alongside my usual job responsibilities, I have found myself running Component Business Model for Cloud (CBM4Cloud) workshops with our Public Sector clients. For those who are not aware, a CBM4Cloud workshop is a method that IBM uses (with or without a client) to understand the client landscape […]
IBM continues to deepen its collaboration with the University of Oxford
Partnerships between academia and business have taken place for hundreds of years and IBM’s involvement stretches back to 1945. In the modern world, these partnerships have become ever more necessary, with universities requiring access to funding, technology and real-world skills, and industry needing greater creativity, invention and vision to tackle problems of the future. With […]
Emerging stronger and smarter: A three-stage strategy to help clear the NHS backlog and build operational resilience post-lockdown
As the UK steels itself for potential further waves of COVID-19, we are still calculating the toll on our health service. With NHS resources significantly consumed by the pandemic, what will be the impact on healthcare provision in the medium term, and how can technology help alleviate the pressure? A new Ipsos MORI online poll […]
IBM Unveils Free Digital Learning Platform SkillsBuild Reignite to Reach More Job Seekers & Provide New Resources to Business Owners in the UK
Reskilling the UK’s workforce for the economy of the future has become even more urgent. The last few months have been a challenging time for people and organisations throughout the UK. Faced with the uncertainty and disruption brought about by the COVID-19 pandemic, and with competition increasing in the job market, we have seen many […]
From survive to thrive: digital leadership beyond lockdown
The COVID-19 pandemic delivered an abrupt shock to organisations across the UK both large and small. The experience has dominated our lives and news headlines around the world – disrupted business and triggered economic volatility in global markets. The ever-changing pressures of lockdown have emphasised the criticality of areas including remote working, business agility and […]
AIOps – reducing the cost of downtime
For too long – data has been held captive within our systems of record. Isolated by the rigidity of platform/application/workload choices, segregated by business line, business function, and data type or initial usage. The result is splintered views of segmented data that’s difficult to access on the whole, and impossible to attempt to gain true […]
Transforming Talent to Transform the Enterprise
Disruption is the new normal. Business change is constant. As organisations seek to navigate Business, Technology and now Economic Disruption, re-aligning the skills of your workforce and the ability to transform at speed, will be essential. Key disruptive forces are shaping the next era of business reinvention. Unprecedented convergence of technological, social and now supply […]
Six crucial elements to adopt AI successfully
Artificial Intelligence (AI) is potentially the most powerful technology businesses have ever had access to. AI is not only transforming how businesses operate, but also the services and products they offer to their customers. In our experience, having worked with countless organisations on their AI and digital transformation strategies, there are barriers to successful adoption […]
How Enterprise Application Management can help businesses meet strategic goals.
Having been involved in creating solutions for cloud-based resources for the past 10 years, I’m still surprised to see many companies struggling to use cloud to deliver business results. Now that the low-risk applications have moved and the “born-in-the-cloud” are in their natural home, what about the rest? Where should the harder enterprise applications reside? […]