Industries
Discover how IBM's breakthrough technologies are transforming industries with smarter ways to do business, new growth opportunities and strategies to compete and win.
Building citizens’ trust in Government
There are few guarantees of origin and quality for olive oil customers. Labelling is frequently limited, perhaps stating only the country of production – no details on the type of olive, its quality, the farm which harvested it, or the mill where it was produced. Spain is the world’s leading olive oil producer, responsible for 50% of all production. Olive oils […]
No time like the present: how AI is transforming HR today
Welcome to our HR Modernization Playbook: Tomorrow’s people – Why HR matters more than ever in the age of artificial intelligence. Digital transformation is happening faster than ever. The adoption of artificial intelligence (AI) and automation will redefine jobs, enhance employee productivity and accelerate workforce development. In fact, skills and culture – not technology – […]
Building citizens’ trust in Government
There are few guarantees of origin and quality for olive oil customers. Labelling is frequently limited, perhaps stating only the country of production – no details on the type of olive, its quality, the farm which harvested it, or the mill where it was produced. Spain is the world’s leading olive oil producer, responsible for 50% of all production. Olive oils […]
England Rugby and IBM
With England, Ireland, Scotland and Wales all set to play this weekend, rugby is on many of our minds. You may have seen that The Rugby Football Union (RFU) recently announced IBM as an official partner of England Rugby, which is something I’m very excited about. Under the partnership, we are working together using IBM Cloud […]
Overcoming Government Inertia
Peter got off the phone from Nina with relief. He now had the support he expected from the Government, but it had taken numerous phone calls and persistence to get it. Within the Government department, Nina and her team had spent several frantic days trying to understand discrepancies in Peter’s records. It had taken a […]
Taking the ‘e’ out of e-commerce
Why technology is the last thing retailers should consider when it comes to digital transformation Traditional retailers are facing an uncertain future. And it’s not hard to see why. Many find themselves competing with pure digital retailers for the attention of consumers who are themselves have grown up knowing nothing but digital. Most will have […]
Building certainty into banking services
A customer-focused approach to resilience Every time a data breach hits the headlines, banks and financial services firms echo their commitment to resilience. But the challenge isn’t going anywhere soon: the likelihood and cost of a data breach is growing year-on-year, with financial services a more likely target than any other industry. The world is […]
Overcoming the Cloud Security Compliance Conundrum
The growing demand for increased business agility and cost reductions in relation to IT infrastructure and applications is not a new agenda item for C-level executives. It has, however, remained a priority topic in 2018 and will continue to do so in 2019 and beyond. Compliance with various regulations and cloud security requirements has expanded […]
Modernising government services
The UK government knows that delivering better results for all citizens is essential. That’s why government departments are constantly striving to modernise services. However, there are many major challenges to overcome such as programme silos, regulatory burdens and cyber security risks not to mention the cost of maintaining aging IT systems. Of course, cloud technologies […]
The next level of collaboration between IBM and Vodafone
I’m excited to share the next level of our two decades of collaboration between IBM and Vodafone today, which accelerates our strategy to drive consistent and open Cloud management. Our two companies have entered a new strategic commercial agreement to provide clients with the open, flexible technologies they need to integrate multiple clouds. We’ve also […]
The Rise of Virtual Assistants: Lessons on Scale and Bias for Your AI Projects
Artificial intelligence (AI) is set to remain a red-hot growth area. Research from the International Data Corporation (IDC) estimates that by 2022, global spending on AI projects will reach $77.6 billion: nearly three times the forecast for 2018. But as telco, media and entertainment companies press ahead with AI initiatives, significant challenges lie ahead. As […]
How to be a conversational bank – Seven steps to smarter customer service
In my previous blog post I discussed the emergence of conversational banking – the use of highly-capable virtual agents, underpinned by customer data and cleverly-applied AI, to make digital banking personal. So how do you get started – and what are the key things to focus on? Technology is already enabling conversational banking. Platforms such […]
Customer Experience vs Customer Engagement
With consumers wanting to experience media and content in new ways, Telco and Media & Entertainment companies must find new means to engage with existing and potential customers with the goal of developing new markets, new revenue streams and new business efficiencies. Earlier this year, I joined George Bevir, Editor, IBC365, to discuss the ever-growing trade-off of […]
The moment is now: how HR will lead business growth in the AI era
Welcome to our HR Modernization Playbook: Tomorrow’s people – Why HR matters more than ever in the age of artificial intelligence. Digital transformation is happening faster than ever. The adoption of artificial intelligence (AI) and automation will redefine jobs, enhance employee productivity and accelerate workforce development. In fact, skills and culture – not technology – […]
Banking with personality
The future of banking is conversational People don’t stand for inconvenience these days. We buy everything from shoes to fridge freezers at the swipe of a screen. We stream films on the day of release and watch entire boxsets in one sitting. We don’t wait to catch up with friends in person – we send […]