How Virgin Money is Humanising Digital Experiences with AI
Today, every company is selling a digital experience – and competition is fierce. Hyper-personalisation is the new high bar for success, as customers demand relevant suggestions and seamless service. But bespoke service is not enough. Customer experiences must also be intuitive, offering people something helpful without them having to ask for it. Generative AI is […]
The interesting thing about Voluntary Carbon Markets
I have spent some time recently with people who talk a lot about Voluntary Carbon Markets (VCM) and Digital Measurement, Reporting and Verification (dMRV). It’s a new area for me, and it’s proving really interesting. The backdrop to this is that the IPCC’s 2023 Report on Climate Change warns “that there is a more than […]
Securing the AI Frontier: IBM’s Strategic Approach to Mitigating Risks in AI
From an obscure iPhone game developer to a central figure in a privacy firestorm, Hoan Ton-That’s Clearview AI made headlines in 2020 for all the wrong reasons. The company’s groundbreaking facial recognition technology, capable of matching faces to a vast database of images scraped from the internet, was already raising eyebrows. But when a security breach exposed Clearview AI’s client […]
Heart Rhythm Ireland turns to IBM to help automate and accelerate its cardiac implant monitoring platform for hospitals and their patients across Ireland
Little did Heart Rhythm Ireland (HRI) CEO Robert Kelly know but a chance meeting would significantly alter the trajectory of the cloud-based cardiac device management firm and, in collaboration with IBM, open a new world of possibilities for its future growth. Gavin Shorten, IBM Ireland Labs explains how, eight months on, the collaboration is going […]
Outsmarting the Digital Rogues: Celerity’s Journey to SOC Modernization
Remember SolarWinds? The software update that delivered malware to thousands? Imagine a legacy security system, slow and reliant on signatures, like a grumpy old guard dog. It barks at familiar threats, but this wolf in sheep’s clothing (the update) slipped right by. Hackers lurked undetected for months, finally wreaking havoc. Legacy defences? Powerless. Moral of […]
Transforming B2B Sales: Unleashing the Power of AI and Automation in Telecommunications
In the dynamic world of telecommunications, staying ahead requires constant innovation. VMO2, a renowned leader in the field, recently embarked on a journey to evaluate latest technology as an opportunity to enhance end-to-end customer experiences and automate low-value tasks within their B2B sales process. The aim was to achieve time and cost savings, while improving […]
Achieving sustainability ambitions with IBM AI technology
I recently attended The Economist Sustainability Week where I had some interesting conversations with other Heads of Sustainability. The one common thread was the belief that there’s never been a more pressing time for urgent, effective action to achieve our sustainability ambitions. We are at a critical juncture. Stakeholders are demanding a greater commitment to […]
Streamlining Life Sciences Research: Simplifying Data Access with Design Principles
Life Sciences research and development is complicated: complex tasks are carried out in an environment of big data, specialised technology and regulated processes. The challenges of this complexity risks making processes and interactions iterative, slow and expensive. To accelerate innovation in the development of safe and effective treatments, Life Sciences organisations need to cut through these challenges […]
Freeing up time for NHS frontline staff to focus on patients with AI-enabled people services
The COVID-19 pandemic shook the NHS (and the country) to its core, with the effects still felt today. At IBM, we’re committed to helping organisations harness technology to operate more effectively. So, when Asif Shah, the East and North Hertfordshire NHS Trust People Services Digital Lead, asked for help, we answered—with the Enquire Virtual Assistant. […]
New milestone for IBM-AWS partnership makes it even easier for clients in the UK to buy IBM software on the AWS Marketplace
Last summer, IBM launched a programme that enabled UK clients to purchase IBM software on the Amazon Web Services (AWS) Marketplace. Ever since it has given our clients the ability to recapture at-risk spend with AWS, simplify their procurement process, and improve time to deployment. Given the positive response from clients I’m pleased to announce […]
Hyper-personalisation: The Next Frontier in Digital Transformation
In recent years, the banking industry has witnessed a digital transformation, marked by a proliferation of features within mobile apps. However, the pursuit of adding more capabilities has reached a plateau, leading to a pivotal shift. The era of the feature war is over. This evolution is no longer merely about incorporating additional functionalities; rather, […]
The Six Reasons Why Apprenticeships Mean Business
As a passionate champion of apprenticeships, I’m delighted to see the model growing in popularity and reputation. UCAS, for example, now features apprenticeships on their website on a par with traditional university opportunities. Despite this, however, I’m often still asked “can we have a graduate for our business?”. To which I reply: “how about an […]
Priorities for Financial Services in 2024
It is the time of the year when we do a bit of crystal ball gazing to predict the key technology trends in financial services in the new year. This is based on IBM research and our conversations with clients and industry analysts. While the economic outlook for 2024 looks better than last year, geopolitical […]
Championing Female Leadership in the Age of AI
Ana Paula Assis, Chair and General Manager IBM EMEA, introduces a new IBM study on female leadership in the age of AI. Artificial intelligence (AI) is shifting the status quo, changing the way we work, live, and interact. Businesses are already using AI to transform the future workforces and economies, as the technology itself continues […]
AI and the Changing Nature of Work
As companies look ahead to 2024, we can be confident that deploying AI will be high on the business agenda. For those business leaders looking to harness AI to boost productivity, one critical area to explore should be AI in the workplace. The use of AI and machine learning in the workplace is not particularly […]