Senior Consultant, IBM Services
“In God we trust. All others must bring data.”
”In God we trust. All others must bring data.” This quote, made by W. Edwards Deming, refers mainly to the importance of data measurement and analysis when doing business. In IT, like in business, data analysis is equally important. Thus, for the last decade, we have been talking about Data Warehouses, Big Data, Data Lakes […]
Reduce the number of Service Desk tickets by up to 40% using IBM Watson
Are you struggling with an increasing number of tickets in your Service Desk? Are costs going up and do you have to hire more and more Service Desk agents? Want to turn things around and reduce the number of tickets and Service Desk Agents? Then you might want to read this and learn what IBM […]