AI
Webinar: How to improve employee performance with Watson Discovery
December 9, 2020 | Written by: Barry O'Mahoney
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Did you know that the average knowledge worker spends 20-30% of their day looking for information? Watson Discovery can help bring down that number.
IBM has recently introduced Expert Assist to reduce the time it takes to find answers and insights from thousands of text-based documents and eliminate the repetitive search tasks we spend hours doing every day.
Expert Assist is powered by Watson Discovery, IBM’s award-winning AI search technology that uses machine learning to unlock hidden insights in unstructured text documents. Users can find answers, monitor trends and surface patterns quicker and more accurately than ever before.
On December 15th experts from IBM’s AI team will demonstrate how Watson Discovery is being used to support consumers, knowledge workers and help-desk agents with routine question answering tasks, when the available information is vast and the questions are complex.
Webinar details – Watson Discovery:
Host: IBM
Date & time: December 15th, 2020 at 14.00-15.00
Location: Digital event – attend from wherever you prefer
Participation fee: Free of charge
Registration: Click here
We hope and are confident that you will learn a lot from participating in the webinar, giving you insights that can help your organization to understand how to improve e.g. average call handling time (AHT) and customer and employee satisfaction.
If you have any further questions about the webinar or the solution, please do not hesitate to contact me at barry.omahoney@ie.ibm.com
Data & AI Consultant at IBM
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