NEW courses
New Supply Chain courses for Sterling Order Management and Sterling Store Engagement
19 August 2022 | Written by: Wendy Thomas
Categorized: Courses | NEW courses
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Extending the IBM Sterling Order Management Application
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This course provides an introduction to the technical framework of the Sterling Order Management application. It deals with the process to customize the IBM Sterling Order Management system to meet the Supply Chain Management needs. The process to extend transaction workflows and fulfillment pipelines, and how to move data between applications are explained in detail. The course also has deep dives to explore database extensibility, object extensibility, presentation framework, and customization of the Sterling Order Management user interface.
Customer Service using IBM Sterling Store Engagement (Next-gen)
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This deep-dive course covers the customer service management activities that store associates perform routinely. Students learn how to create and update customer orders, process customer appeasements, process returns and exchanges, using IBM Sterling Store Engagement (Next-gen). The course includes demonstrations of key tasks to simulate real-world store operations. Additionally, the course provides a lab environment with hands-on lab exercises to practice the tasks required for the customer service agents.
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Guaranteed to run classes for June and July
If you want to make sure that you are enrolling in a guaranteed to run course, then this is the place to be. Here you will find a list of all the official IBM Training courses that are guaranteed to run for the month to come. Please note that this snapshot is correct at the […]
Check out the new Order and Inventory Management courses that are now available, including courses on Sterling Order Management System and Sterling Intelligent Promising
Sterling Order Management System: Configure item and Pricing This is a 10-hour long self-paced course that gives you an overview of the item and pricing concepts along with an introduction to the IBM Sterling Business Center application. The course teaches students to perform item, pricing, and other related configurations using the Sterling Business Center application. Through a […]