Nicole Ruhl

Customer service transformation at Interdiscount and Microspot.ch with Salesforce & IBM iX

Online retail is faced with the challenge of meeting growing customer needs. Today customers expect an attractive digital experience and a perfect customer journey when shopping online. Interdiscount and Microspot, both leading brands of the Swiss Coop cooperative, are aware of that challenge. As the leading omni-channel retailer for home and consumer electronics in Switzerland, […]